What are the responsibilities and job description for the Jr. Field Service Technician position at Generac?
Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.
The Jr. Field Service Technician is responsible for supporting the Field Service Technician in performing start-ups, installations, diagnostics, repairs, and preventative maintenance on generators and transfer switches. You will assist with both mechanical and electrical aspects of service and gain hands-on experience in generator theory and operation. You will learn to accurately record all services performed, mileage, expenses, and billable hours. You will develop proficiency in using required tools and following standard procedures to ensure work is completed accurately, thoroughly, and on time. This role requires a commitment to working outdoors in various weather conditions. You will also support inside operations such as dispatching, service coordination, parts handling, and warehouse duties. You will be expected to work effectively with both internal team members and external customers.
What's the job?
Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives.
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.
The Jr. Field Service Technician is responsible for supporting the Field Service Technician in performing start-ups, installations, diagnostics, repairs, and preventative maintenance on generators and transfer switches. You will assist with both mechanical and electrical aspects of service and gain hands-on experience in generator theory and operation. You will learn to accurately record all services performed, mileage, expenses, and billable hours. You will develop proficiency in using required tools and following standard procedures to ensure work is completed accurately, thoroughly, and on time. This role requires a commitment to working outdoors in various weather conditions. You will also support inside operations such as dispatching, service coordination, parts handling, and warehouse duties. You will be expected to work effectively with both internal team members and external customers.
What's the job?
- Executes, in part, the Field Service Technician’s process
- Assists with single/multiple Genset and transfer switch installations (start-up’s), diagnosis, troubleshooting, repairs and maintenance – both mechanical and electrical
- Acquires the knowledge in generator theory and operation
- Understands accurate record keeping of all services performed, mileage, expenses, and bill-able hours
- Learns proficiency in utilizing required tools and standard procedures for accurate, timely, and complete work
- Realizes the importance of maintaining a company vehicle and associated inventory in the vehicle
- A commitment to work outside in the elements
- Miscellaneous inside work including dispatch, service, part maintenance, warehouse duties
- Ability to work cohesively with internal and external customers
- Continually evaluates current and future processes while being mindful of cost and spending
- High School Diploma or Equivalent will be completed with in 1 Year
- Mechanical / Electrical aptitude
- Maintain a valid Driver’s License
- 1 Year of Customer Service experience
Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives.
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.