What are the responsibilities and job description for the Sr. Quality Assurance Specialist position at Farm Bureau Financial Services?
Do you pay great attention to detail, and have strong organizational and time management skills? Are you a team player with a positive “can-do” attitude? If so, this Field Quality Assurance Specialist opportunity could be a great fit for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, business, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You’ll Do: As a Field Quality Assurance Specialist, you will review storm claim files in the field to compare staff handling procedures to industry and company best practice guidelines and determine leakage within the claims process. You will also identify training needs, mentoring opportunities, process enhancements and employee performance evaluations needs that will impact coverage, loss ratio, and claims expenses.
What It Takes to Join Our Team:
**Will be filled at the appropriate level based on experience**
- College degree or equivalent plus at least five years property claims experience or equivalent work experience required with a broad background in property, casualty insurance.
- Must keep current with new claims.
- Must keep up to date regarding legislation, statutes, rules/regulations, and case law for all eight states.
- A valid driver’s license and satisfactory Motor Vehicle Records are required.
- Travel is required (including overnight).
- Must stay up-to-date with user programs to ensure an efficient and productive workflow.
What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that has a long history of stability, one that appreciates its employees, and offers great benefits, we invite you to apply today. Farm Bureau....where the grass really IS greener!