Tenant Coordinator

• Coordinates and completes repair/request work orders based on information from tenants, or based on information gathered from site visits.
• Maintains and monitors the requests in the work order logs.
• Drafts communications and makes phone calls to tenants related to lease issues, preventative maintenance scheduling, rent collection, move coordination, and repair coordination.
• Prepare general correspondence and memos to tenants, vendors, customers, and contractors.
• Provide administrative support including but not limited to calendar management, meeting minutes, presentations, catering requirements, and equipment maintenance.
• Update and file all documents for vendors and customers.
• Maintain and update customer contact databases.
• Organize, compile, and prepare reports for distribution.
• Support other special requests or projects as requested.
• Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs.
• Review monthly reports to develop knowledge of company accounting practices.

• Assist Property Management in promoting, establishing, and maintaining positive relations with the tenants and with the day-to-day operations of the property. 
• Perform move-outs and assist operations and turnover teams to close out accounts to make spaces ready to lease.
• Regular communication to the Property Manager to make recommendations for keeping curb appeal high.
• Maintain monthly rent roll for tenants and coordinate scheduled charges with accounting.
• Manage vendor certificates of insurance and coordinate access for vendors.
• Process accounts payable, track and reconcile aged delinquencies, contact customers regarding outstanding balances, provide status reports to management team.

• Track tenant utility
• Track work order and improvement charges
• Bill back tenant utility, work orders and improvement changes monthly.​

• Prepare lease abstracts and have general understanding of landlord/tenant lease obligations.
• Manage correspondence related to lease administration, such as certificates of insurance, commencement letters and other legal documents.

• Associates or bachelor’s degree in business administration, or hospitality preferred.
• 1 to 3 years of previous administrative and commercial real estate management experience is highly desirable.
• Proven customer service and problem-solving skills.
• Excellent written and verbal communication skills to communicate effectively throughout all areas of the organization.
• Ability to work independently while demonstrating the ability to determine needs and achieve results without close supervision.
• Demonstrated proficiency with computer programs to include Microsoft Office and commercial real estate platforms.
• Customer service mindset with an ability to communicate effectively and courteously in challenging situations.

• Work productively while independent and in a team environment.
• Multi-task with an appropriate level of urgency and tight deadlines.
• Organizational efficiency with strong attention to detail and accuracy.
• Must be a self-starter with positive energy, responsible, and self-directed with good communication skills is required.

• Salary commensurate with experience and includes a company profit sharing program and performance-based bonus

• Farley White offers an attractive benefits package available immediate upon hire.
• Includes Medical, Dental & Pre-tax Flexible Savings Account.
• Retirement savings program with company match.
• Company paid short & long-term disability, life insurance plan.
• Generous paid time off plan and company holidays.

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