What are the responsibilities and job description for the Housekeeping Director- Faraway Sag Harbor position at Faraway Martha's Vineyard?
ABOUT COLLARED MARTIN HOSPITALITY
Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.
Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.
The Faraway Jackson Hole Housekeeping Manager is dedicated to delivering exceptional hospitality and service
excellence, with a focus on creating memorable guest experiences while driving operational
efficiency and employee engagement. Situated at a family-friendly resort destination,
this role features an array of premium amenities, including family-oriented activities, spacious
accommodations, a vibrant pool area, and personalized guest services tailored for all ages.
The Housekeeping Manager will play a pivotal role in executing the shared vision of the ownership group for this distinguished property. This position collaborates with all hotel operations, including front office, sales, maintenance, and food and beverage departments. The Housekeeping Manager is responsible for maximizing
profitability, leading a team of housekeepers, ensuring quality and cleanliness , enhancing guest experiences, and fostering a culture of excellence among the
team. The ideal candidate will possess strong leadership abilities, luxury service expertise, and
a passion for creating unforgettable moments for families in a welcoming resort environment.
LOCATION:
Sag Harbor
PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Guest Experience & Service Excellence:
Ensure a high level of guest satisfaction from arrival to departure.
- Curate personalized experiences that reflect the hotel’s unique character.
- Maintain professional standards for ambiance, cleanliness, and employee appearance.
- Actively engage with guests and local community to build relationships.
- Utilize guest feedback to continuously improve service quality.
Ensure all cleanliness is achieved at the highest quality through robust daily inspections and property walks.
Operational Management:
Oversee daily property operations to ensure efficiency and adherence to brand
- standards.
- Manage property expenses to maintain fiscal responsibility and profitability.
- Optimize inventory management processes for seamless operations.
- Implement technology solutions to enhance operational effectiveness.
Regularly report on operational performance metrics to align with budget objectives.
Team Leadership & Development:
Build and inspire a high-performing team aligned with service standards.
- Lead by example, demonstrating professionalism and a strong work ethic.
- Provide training and development opportunities to staff for personalized service delivery.
- Foster a collaborative environment by assisting team members as needed.
Promote a positive workplace culture that values professionalism and innovation.
Collaboration & Coordination:
Partner with relevant departments to ensure cohesive operations and guest experiences.
- Work closely with the Sales team to manage events and specialty programming.
- Coordinate with maintenance teams to uphold property standards and address repairs.
Build relationships with stakeholders to support operational objectives.
- Experience: Minimum 3 years in boutique or hotel management. Background in seasonal
markets is highly desirable but not required.
- Leadership: Proven ability to build and inspire high-performance teams, fostering a culture
of excellence and collaboration.
- Adaptability: Flexibility to meet the demands of a dynamic, 24-hour luxury operation that
sees volume fluctuation in a seasonal market.
- Problem Solving: Strong analytical skills and the ability to resolve challenges creatively.
- Tech-Savvy: Proficiency with G-Suite, Apple applications, and hospitality systems.
- Soft Skills: Exceptional interpersonal, communication, and presentation skills.
- Passion for Hospitality: Commitment to maintaining the highest standards of service and
guest experience.
