What are the responsibilities and job description for the Director of Rooms- Faraway Sag Harbor position at Faraway Martha's Vineyard?
Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.
Rooms Division Management
Direct and coordinate all front office operations, including front desk, PBX, concierge, and bell staff
- Oversee housekeeping operations, maintaining cleanliness standards and managing inventory
- Ensure smooth operation of valet services, uniformed services, and guest services
Develop and implement strategies to maximize room revenue and occupancy rates
Front Desk and Guest Services
Assist with check-in and check-out processes, handling guest complaints, and providing personalized service
- Coordinate with housekeeping for room readiness and special requests
- Manage reservations systems and guest communication
Handle VIP guests and special arrangements
Financial Management
Review weekly/monthly revenue, payroll, and expense reports
- Create and manage departmental budgets
Implement cost-control measures while maintaining service quality
Staff Management
Hire, train, and supervise rooms division staff
- Create employee schedules and manage payroll for front office department
Conduct performance evaluations and provide ongoing training
Operational Oversight
Ensure compliance with brand standards and local regulations
- Coordinate with other departments to achieve overall hotel goals
- Implement and monitor quality control measures
Manage guest feedback and implement improvements
Additional Duties
Assist in all aspects of hotel operations as needed
- Participate in executive committee meetings and strategic planning
- Act as duty manager on a rotational basis
Develop and maintain relationships with key clients and partners
Bachelor's degree in Hospitality Management or related field preferred
- Minimum 2 years of experience in hotel management
- Strong leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Proficiency in hotel management software and systems
Ability to work flexible hours, including nights, weekends, and holidays
This position requires a dynamic, detail-oriented professional who can balance strategic planning with hands-on operational management. The ideal candidate will have a comprehensive understanding of all hotel functions and the ability to lead teams to deliver exceptional guest experiences.
Preferred Skills
Multilingual abilities, especially in languages common among hotel guests
- Experience with outdoor service and knowledge of weather-related adjustments
Familiarity with local attractions and ability to make recommendations to guests
