Inventory Coordinator

The Role at a Glance

The Inventory Coordinator is the reason the data is right. Owning the systems, processes, and daily discipline that keep FAO Schwarz’s inventory accurate, this role sits behind every well-stocked shelf, every confident commercial decision, and every guest moment that goes off without a hitch.

When this role is done well, the floor is stocked, the data is trusted, and the operation runs without friction.

Creating the Magic

As an Inventory Coordinator, you will:

• Own day-to-day inventory management system (CHQ) functions, maintaining accuracy across inventory adjustments, stock records, and order management.
• Maintain inventory record accuracy across all product types, managing regular adjustments and ensuring system data always provides the business with a reliable basis for stock decisions.
• Lead the damages process, continuously improving its performance, maintaining accurate logs and system records, and escalating patterns that indicate systemic issues before they affect sales, margin, or the guest experience.
• Investigate negative on-hand discrepancies, identify root causes, and resolve errors before they distort stock data, compromise replenishment, or mask shrink.
• Drive the B2B reconciliation process, partnering with vendor contacts on a regular cadence to keep shared inventory data aligned and resolve discrepancies promptly, so stock positions are always accurate and replenishment decisions are based on reliable data.
• Partner with our third-party logistics provider to track inbound shipments and resolve discrepancies quickly, ensuring the product reaches the floor without delay and the supply chain never becomes a barrier to availability.
• Own end-to-end vendor chargeback documentation, ensuring records are complete, accurate, and submitted within the required timeframe, protecting stock file integrity and product availability.
• Partner with Operations, Planning, store teams, and vendor contacts to coordinate inventory needs and share data insights, ensuring the right information reaches the right people so the business can act with confidence and speed.
• Identify opportunities to improve inventory processes and system workflows, translating operational data into clear recommendations that make operations faster, more accurate, and more commercially effective.
• Troubleshoot systems issues across inventory and order management platforms, resolving what you can independently and escalating quickly when needed, so data integrity is never compromised and the operation never loses visibility into stock.
• Act as the go-to resource for inventory systems and data across the business, sharing knowledge, supporting colleagues with questions, and helping others understand how to use inventory data to make better decisions.

What Success looks like

You’re doing well in this role when:

• Inventory system records are accurate and current, and are relied on by Operations and store teams to make confident stock decisions.
• Damages, demos, and expired products are processed accurately and without backlog, protecting the guest experience, reducing shrink risk, and keeping inventory data commercially reliable.
• Negative on-hand discrepancies are identified and resolved before they skew replenishment decisions or mask shrink.
• Vendor and 3PL data is reconciled on schedule, discrepancies are promptly resolved, and internal stock records are consistently aligned with external sources.
• Vendor chargeback documentation is complete, accurate, and submitted on time, protecting stock file integrity and ensuring the business has the right product available to guests.
• Operations, Planning, and store teams rely on your data and insights to make confident decisions, and inventory risks are communicated before they become someone else’s problem.
• Systems issues, process gaps, and data errors are identified and resolved quickly. Stock visibility is never compromised because an issue goes unaddressed.

This role aligns with Level IC3 in our Career Framework. At this level, individuals work with a high degree of autonomy on defined assignments, solve technical problems with initiative and sound judgment, and coordinate across teams to deliver consistent, reliable outcomes. It provides a strong foundation for progression into Senior Specialist or operational leadership pathways.

What you’ll bring

You don’t need to have held this exact role before, but you do need to bring precision, curiosity, and a genuine drive to get things right.

• Intermediate to advanced Excel skills, including pivot tables and VLOOKUPs, with the ability to work confidently with large datasets and translate data into clear outputs.
• Experience working across multiple inventory, ERP, or order management systems, comfortable navigating complex, connected platforms and quickly learning new tools.
• High degree of accuracy and a methodical approach to problem-solving: precise when it matters and consistent even at high volume.
• Confident communicator who can translate complex inventory data into clear, actionable insights for non-technical stakeholders and proactively flag risks before they land on someone else’s desk.
• A solutions-first mindset: someone who troubleshoots independently, knows when to escalate, and doesn’t let issues go unresolved.
• An understanding of how inventory accuracy drives commercial outcomes — a data error or a stockout isn’t just an operational issue; it’s a sales and margin risk.
• 2-4 years of experience in inventory management, retail operations, logistics coordination, or a similar systems-focused role.
• Ability to access stockroom and floor areas and to lift up to 25 pounds as needed.

Experience in retail, e-commerce, or omni-channel inventory environments is a strong plus.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.

The Perks of Play

Because Magic should be rewarding.

• Competitive hourly pay
• Generous bonus structure
• Medical, Dental, and Vision Plans
• Paid time off
• Paid & Unpaid Sick Time
• Team member discount
• Commuter benefits
• 401k match
• Opportunities for growth
• Training that builds confidence, skills, and product knowledge
• A workplace that celebrates creativity, individuality, and joy

Our Commitment

FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.