Front of the house/ Assistance Manager

Front of House / Assistant Manager

Selam Bakery Cafe

Position Summary

The Front of House / Assistant Manager is responsible for delivering excellent customer service while ensuring the daily front-of-house operations run smoothly. This role oversees customer interactions, order management, cash handling, employee support, inventory, and maintains a clean, organized, and welcoming bakery environment.

ResponsibilitiesCustomer Service

• Welcome every customer with a friendly and professional attitude.
• Answer questions about bakery products and custom cake orders.
• Assist customers in selecting cakes, pastries, and beverages.
• Resolve customer concerns professionally.
• Maintain a clean, organized, and inviting front counter.

Order Management

• Process in-store and phone orders using the bakery operating system.
• Guide customers through the online custom cake ordering process.
• Verify order details before confirming orders.
• Monitor order statuses and communicate with the kitchen.
• Notify customers when orders are ready for pickup.

Front-of-House Operations

• Open and close the bakery according to company procedures.
• Ensure displays are fully stocked and attractive throughout the day.
• Monitor product freshness and remove items that no longer meet quality standards.
• Maintain cleanliness of the front counter, dining area (if applicable), and beverage station.
• Keep packaging supplies and retail inventory stocked.

Team Leadership

• Assist with training new employees.
• Supervise front-of-house staff during shifts.
• Delegate daily tasks and ensure they are completed.
• Maintain a positive and professional work environment.
• Report operational issues to the owner promptly.

Cash Handling & POS

• Process cash, credit card, and digital payments accurately.
• Balance the cash drawer at the beginning and end of each shift.
• Maintain accurate cash records.
• Follow company cash-handling procedures.

Inventory

• Monitor front-of-house inventory levels.
• Restock beverages, pastries, packaging, and retail supplies.
• Record damaged, wasted, or expired products.
• Assist with weekly inventory counts.

Quality Control

• Ensure every product leaving the bakery meets quality standards.
• Verify custom cake orders before customer pickup.
• Confirm order details, decorations, and packaging are correct.

Bakery Operating System

• Use the bakery operating system to:
• Review new orders.
• Track order progress.
• View customer inspiration photos.
• Update order statuses.
• Process customer pickups.
• Access the cake gallery.
• Verify payment status.

Qualifications

• Previous customer service or retail experience preferred.
• Bakery, café, or restaurant experience is a plus.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using iPads, POS systems, and bakery software.
• Reliable, punctual, and detail-oriented.
• Positive attitude with strong leadership skills.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 30 pounds.
• Ability to work mornings, evenings, weekends, and holidays as needed.

Performance Expectations

• Deliver outstanding customer service.
• Maintain accurate order processing.
• Keep the bakery clean, organized, and fully stocked.
• Support team members and maintain efficient operations.
• Help create an exceptional customer experience every day.

Reports to: Owner / General Manager
Position Type: Full-Time or Part-Time
Compensation: Based on experience

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid training

Work Location: In person

Salary : $16 - $18