What are the responsibilities and job description for the Operation Specialist position at Family Tree Private Care?
Description
ROLE AND RESPONSIBILITIES:
- Organizes, sorts and maintains documentation in client files in a timely manner.
- Provide clerical support which may include preparation of admission and/or orientation packets, and/or making copies of documents for clinical team to utilize in a residence.
- Assist with communication which may include: phone systems, memos, answering incoming calls, documents, and disseminates appropriate messages. May include forwarding calls to the appropriate clinical coordinator who may be in the community.
- Provides data entry support to clinical services which my include : uploading client record information after clinical review, uploading new hire checklists after signed by DON, and uploading clinical faxes to the client record.
- Performing clerical tasks of faxing POPOC, verbal orders, and 60-day summaries for Physician signatures. This tasks includes follow-up calls to confirm receipt of fax.
- Assist with running reports daily and follow up with physicians to obtain signatures in a timely manner.
- Assist clinical with searching for incident reports weekly, printing and providing them to Director of Clinical Services for further follow up.
- Participate in new Care Provider training orientation as needed.
- Demonstrate thorough understanding of company business model and philosophy and be able to articulate such knowledge effectively and convincingly.
- Assist with process of physician credentialing verification. Assist clinical services with the delivery and pickup of supplies and forms as needed from the clients residence.
- Assist other departments as needed with friendly, positive team-oriented attitude.
- Monitor and review the task checklist to ensure Care Providers are completing documentation in a timely manner.
Additional Skills
- Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
- Able to organize and maintain electronic client records.
- Strong interpersonal skills with clients, care providers, and team members.
- Problem-solving and decision-making skills.
- Excellent written and oral communication skills.
- Able to manage time well and work efficiently.
- Strong attention to detail and organizational skills.
- Works independently.
- Flexible, humble, and team-oriented.
- Compassionate and empathetic.
Requirements
Qualifications and Education Requirements
- Minimum 2 years of experience in office coordination or management
- HR experience is a plus.
- Strong candidates have experience working in the home care industry (or related industry –hospice, home health, hospital, etc.)
Other Requirements
- Ability to drive when required per company polic
Salary : $50,000 - $55,000