Operation Supervisor

Job Type: Full-Time

Schedule: Monday–Friday, 9:00 AM–5:30 PM

Location: 100% In-Person (No remote option) - Greenwood Village, CO

Mile High Multilingual Services, Inc. supports major clients with interpretation and translation services and relies on high-performing coordination and operational systems to deliver excellent service daily.

The Operations Supervisor is responsible for ensuring smooth daily department operations, supporting staff performance, and maintaining a high level of service, organization, and compliance. This role requires strong leadership, excellent people skills, HR/supervisory capability, and the ability to proactively solve problems and improve processes. The Supervisor partners closely with scheduling/coordination staff and leadership to ensure consistent coverage, responsiveness, and quality outcomes.

Team Leadership & Department Oversight

• Lead daily operations for an administrative/coordination department; set priorities, monitor workflow, and ensure service standards are met.
• Supervise, coach, and support team members; provide training and performance feedback.
• Maintain a positive, accountable culture built on professionalism, reliability, and teamwork.

Hiring, HR Support & Staffing

• Support recruiting, hiring coordination, onboarding, and staff development (including scheduling/coordination roles).
• Help enforce policies, documentation standards, and workplace expectations; escalate issues appropriately.

Operational Excellence & Quality Improvement

• Identify inefficiencies and implement improvements (“think outside the box”) while maintaining accuracy and compliance.
• Track operational tasks, ensure follow-through, and maintain organized records and reporting as needed.

Compliance, Clearances, and Professional Standards

• Ensure adherence to required clearances and eligibility standards (where applicable) and coordinate documentation processes.
• Maintain confidentiality and professionalism in a fast-paced environment supporting sensitive client work.

Systems & Technology

• Use Mac and Windows confidently; work across multiple applications/systems to keep operations organized and responsive.

• Bachelor’s degree (required)
• 3 years of experience in operations, office/department supervision, HR support, or similar leadership role
• Strong people leadership and communication skills
• Excellent organization, follow-through, and ability to prioritize under pressure
• HR experience (basic employee relations, onboarding, documentation, professionalism standards)
• Tech proficiency on Mac and Windows; comfortable learning new systems quickly
• Proven ability to work independently, be proactive, and exercise good judgment

• Honest, reliable, and accountable
• Proactive problem-solver who can improve processes
• Calm, professional, and service-oriented
• Strong confidentiality and discretion

Employment is contingent upon successful completion of:

• Background check
• Drug screening
• MHMS is a drug- and alcohol-free workplace.

• Pay Range: $29.00 to $34.00 (required to publish in CO postings)
• Benefits include: Paid time off (PTO); medical, dental, and vision insurance; and a 401(k) retirement plan. Additional benefit details will be provided during the hiring process.