TBC Community Health Worker II

Integral part of the behavioral health / primary care team providing quality, comprehensive care, by providing accurate, effective interpretation between the patient and behavioral health specialist or primary care provider. Assists with other patient care coordination activities as directed by the supervisor.

MAIN DUTIES & RESPONSIBILITIES:

1. Coordinates and assures access to identified areas of care necessary for improved patient health

● Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations for urgent needs

● Assists patients with coverage by providing access to insurance enrollment assistance

2. Communicates health information to patients, support staff, and team members

● Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR)

● Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR

● Assists care team with patient education and support groups

● Participates in co-visits with providers under provider direction and conforming to approved patient education curriculum

● Monitors and processes voicemail, EHR messaging and email in a timely manner

3. Assists PCPs/ BH Specialists with patient visits

● Escorts patients to consult rooms

● Obtains and documents all vital signs

● Administers SBIRT and other relevant screeners

● Collects and enters screener results and meaningful use data into HER

● Conducts “Fond Farewell” visits with patient to assure that all possible tasks are completed the day of visit as the patient exits

● Schedules “Next step” encounters or ticklers

KNOWLEDGE, SKILLS & ABILITIES:

1. Experience interpreting for patients who have co-occurring mental health, substance abuse, and physical health problems.

2. Experience with interpreting for behavioral health workers during brief, structured counseling techniques such as motivational interviewing.

3. Requires a high level of professionalism and patient confidentiality.

4. Experience working with underserved, transient populations

5. Fully functional in use of the Electronic Health Records (EHR) program

6. Ability to access and complete data entry in the Electronic Practice Management (EPM) program

7. Ability to access web-based applications and other computer programs including telehealth

8. Ability to work with clients and staff with a variety of ethnic backgrounds including; ability to interpret accurately and effectively; commitment to serving those in need.

EDUCATION & EXPERIENCE:

Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.

ELIGIBILITY QUALIFICATIONS:

Current MA-R (Internal transfer) or obtained within 60 days on the job

OTHER DUTIES CLAUSE:

This job description is a summary only and not meant to be a comprehensive list of all the duties and responsibilities for the job. Changes to current duties and new duties and responsibilities can be assigned at any time without notice. Performance will be evaluated in relation to this job description to include any potential changes or addition to duties as assigned.