Front Desk Administrative Coordinator

Location: Cleveland, OH

Famicos Foundation is a Cleveland-based nonprofit dedicated to revitalizing neighborhoods through affordable housing and community development. We take pride in providing safe, well-maintained, and supportive housing communities.

The Front Desk & Administrative Coordinator serves as the first point of contact for visitors, residents, and callers, delivering a positive, customer-focused experience while supporting daily office operations. This role combines reception duties with administrative support, including calendar management, scheduling, and property support tasks, to ensure smooth daily operations.

·      Welcome and direct all visitors, residents, and callers with a professional, customer-focused approach.

·      Answer, screen, and transfer calls; provide accurate information when possible.

·      Coordinate resident and office calendars, scheduling and assisting with community events.

·      Receive, sort, and distribute mail, packages, and documentation.

·      Maintain and update spreadsheets, records, and databases as needed.

·      Receive and record maintenance requests and work orders.

·      Collect and record rent payments; issue receipts and maintain accurate transaction logs.

·      Provide administrative support to staff and assist residents with property management applications.

·      Ensure the front desk and lobby area remain organized, professional, and welcoming.

·      Manage the office supply room; monitor inventory and purchase office supplies as needed.

·      Oversee office equipment such as copiers, fax machines, and postage/mail machines; coordinate maintenance and repairs as needed.

·      Work with and schedule vendors to troubleshoot or service office equipment.

·      Assist with onboarding new employees by providing orientation to office procedures and equipment.

·      Support leadership team as needed.

·      High school diploma or equivalent required; associate degree or equivalent preferred.

·      Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), including calendar management and scheduling tools.

·      Solid data entry and keyboarding skills with attention to accuracy.

·      Excellent communication, customer service, and interpersonal skills.

·      Ability to maintain professionalism, confidentiality, and a positive presence.

·      Strong organizational skills with the ability to manage multiple priorities.

·      Reliable, detail-oriented, and service-driven.

·      Professional demeanor with excellent follow-through.

·      Positive attitude and team-oriented approach.

·      Consistent attendance and reliability.

At Famicos, you’ll be part of a team that values professionalism, resident care, and quality service. Your work directly supports our mission to provide safe, affordable housing and to strengthen the Cleveland community.