Receptionist

Fall River Health Services is looking for a clinic receptionist who works collaboratively with clinic staff to enhance the overall day-to-day operations by managing patient flow in and out of the clinic.

Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Retrieves patient files from cabinet, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
• Provides education to new patients via telephone and mailing of New Patient Packets
• Verifies patient demographics and insurance coverage
• Registers and checks in patients as needed.
• Obtains and witnesses forms for transfer of medical records.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
• Confirms Medicaid eligibility
• Answers and directs phone calls
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

Ideal Candidate Will Have:

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Basic office skills such as typing and filing.
• Good organizational skills.

Education/Experience/Licensure:

• Graduate of a certified medical office training course preferred.
• High school graduate or equivalent required

Fall River Health Services (FRHS) is a comprehensive healthcare system, which services Fall River County and the surrounding areas in the beautiful Black Hills of South Dakota. We are comprised of a 25-bed Critical Access Hospital, 24-hour Emergency Department, Seven Sisters Living Center (LTC), in-house Rural Health Clinic plus ancillary services. We provide for the physical, emotional, and spiritual needs of the individual, family, and significant others. We are committed to our patients, residents, employees, and our community. We offer a comprehensive benefits package to all full-time employees. Compensation is based on your experience and qualifications.