Volunteer Program Manager

About Us:

At Interim Healthcare, we believe Hospice & Home Health care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

The primary function is to be a liaison between hospice patients and the volunteer regarding the patient’s needs. Responsible for strategizing, coordinating, and overseeing all aspects of the volunteer program, including the training and supervision of volunteers.

Essential Functions:

• Recruits and selects volunteer’s to meet the Hospice patient’s Plan of Care.
• Will provide support and supervision to Volunteer Recruitment Coordinators as assigned.
• Conducts volunteer training and orientation.
• Works with the Interdisciplinary Group (IDG) to assess volunteer service requirements for supporting hospice program.
• Supervises and evaluates volunteers.
• Maintains volunteer service statistics as per hospice policy.
• Responsible to maintain volunteer files and keep current per policy.
• Periodically reviews and assesses the volunteer program.
• Participates in IDG meetings and contributes to the IDG care plan.
• Establishes a good working relationship with the volunteers and the community.
• Contributes to budget preparation for program development as needed.
• Participates in the quality assessment and performance improvement (QAPI) program.
• Provides volunteer services when required.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Will have access to personal health information ("PHI") that is necessary for job duties. Access and disclosure of PHI are governed by organizational/departmental policies.
• Maintains confidentiality of business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to work independently with minimal supervision and as part of a team.
• An understanding of and dedication to the Hospice Philosophy of Care.
• Ability to establish and maintain effective working relationships with the IDG team, patients, and professional public.
• Ability to supervise and evaluate volunteer services in accordance with Agency’s policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.

• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education:

Associate’s degree or equivalent years of experience.

A degree in Health Care Administration or Human Services is preferred.

• Experience:

2 years of experience in the health care setting. Hospice and/or Volunteer experience preferred.

• License / Certification:

Driver’s license and proof of current auto liability insurance.

Environmental Conditions:

Works under a variety of conditions in facilities, patient’s homes, and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting, standing, walking, bending, kneeling, and need to be able to reach freely is required. Light physical activity may require occasional lifting, carrying, pushing, or pulling up to 20lbs. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.