PATIENT CARE MANAGER

About Us:

At Interim Healthcare, we believe Hospice & Home Health care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

Works with the Director to oversee all clinical operations and to ensure compliance with quality standards, laws, and regulations related to patient/client care. Contributes to the total organization and philosophy for Hospice Care.

Essential Functions:

• Supervise and foster a professional work environment conducive to achieving employee goals, including training and educational resources.
• Participate in clinical and operational Quality Assessment and Performance Improvement (QAPI) activities and reporting on quality benchmarks.
• Assists with ongoing in-service education for home health aides/CNAs to meet annual requirements.
• Provides assistance and counseling to coordinators and clinicians to assist them in continually improving all aspects of hospice care services.
• Promote business growth by delivering information, education, and support to our team members and referral sources in the community.
• Ensures admissions are completed within the company’s guidelines for same-day admissions.
• Conduct necessary clinical visits to meet patient needs.
• Participates in an on-call rotation for clinical visits, including evenings, weekends, and holidays.
• Perform supervisory visits with field nurses and hospice aides to ensure quality of care, adherence to care plans, and compliance with regulatory standards
• Collaborate with the Director of Nursing to support day-to-day clinical operations, provide leadership coverage, and assist in clinical decision-making.
• Assist in training and onboarding of new hospice nurses and aides, providing mentorship and education on company protocols and hospice best practices
• Inservice’s with Clinical Staff or buildings when needed.
• Support back-office operations including chart audits, care planning, scheduling support, and documentation review.
• Monitor patient care delivery to ensure it aligns with the individualized plan of care, working closely with interdisciplinary team members.
• Address patient, family, and team concerns professionally and promptly, helping to foster a culture of compassion, communication, and accountability.
• Participate in quality improvement initiatives and help maintain compliance with federal, state, and accreditation standards.
• Carry caseload of 8-10 patients, depending on the site’s needs.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Demonstrates excellent supervisory skills in accordance with Agency’s policies and applicable laws.
• Ability to work under pressure with multiple tasks, changing priorities, and meeting short deadlines.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Excellent organizational skills and attention to detail.
• Ability to travel both locally and out of town.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education: RN license is required;
• Experience: Three years of current Hospice experience preferred. One year’s experience as a nursing supervisor.
• License: Position requires a valid driver's license and auto insurance.

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting and standing is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel to patients’ homes. Medium physical activity and may require lifting or carrying up to 50lbs.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.