What are the responsibilities and job description for the Intake Specialist position at Falcon Recruitment?
Intake Specialist – Boca Raton, FL (In-Office)Location: Boca Raton, FLEmployment Type: Full-TimCompensation: $16.00–$22.00 per hour, plus merit-based performance bonusesSchedule: Monday–FridayWork Environment: 100% in-office (not remote)About the RoleWe are a growing civil litigation law firm focused on representing individuals and families impacted by nursing home abuse and neglect. We are seeking a compassionate, patient, and detail-oriented Intake Specialist to serve as the first point of contact for potential clients.The intake team plays a critical role in shaping a caller’s first experience with the firm. This position is ideal for someone who is empathetic, professional, and motivated by helping others during difficult and emotional situations.Key ResponsibilitiesHandle inbound and outbound calls and emails with potential clientsServe as a calm, professional, and empathetic point of contact for callersGather and accurately document case details in a case management systemAssist with client sign-ups and intake documentationFollow up with prospective clients regarding paperwork and next stepsMaintain organized records and timely follow-up communicationsCollaborate with team members to ensure a smooth intake processSkills & QualificationsStrong phone-based customer service skillsHigh level of empathy and patience when speaking with callersProfessional, courteous, and composed communication styleExcellent listening and information-gathering abilitiesStrong attention to detail and organizational skillsAbility to type efficiently while speaking on the phoneAbility to stay focused, on task, and manage multiple follow-upsReliable, punctual, and team-orientedFluent in English; Spanish bilingual skills are a plusPrior experience in customer service or a call center environment preferredIdeal Candidate ProfileExperience in customer service, call centers, or client-facing rolesCollege students, recent graduates, or individuals seeking law firm experience are encouraged to applyPassion for helping others and making a meaningful impactWillingness to work fully onsite in the Boca Raton officeAdditional InformationTraining provided for the right candidateOpportunities for growth within the firmDrug-Free WorkplaceWork Location:Boca Raton, FL (In person, 5 days per week)Experience Requirement:Customer service (phone-based): 1 year preferred
Salary : $16 - $22