What are the responsibilities and job description for the Intake Specialist position at Falcon Recruitment?
Intake Specialist – Boca Raton, FL (In-Office)
Location: Boca Raton, FL
Employment Type: Full-Tim
Compensation: $16.00hr plus merit-based performance bonuses
Schedule: Monday–Friday
Work Environment: 100% in-office (not remote)
About the Role
We are a growing civil litigation law firm focused on representing individuals and families impacted by nursing home abuse and neglect. We are seeking a compassionate, patient, and detail-oriented Intake Specialist to serve as the first point of contact for potential clients.
The intake team plays a critical role in shaping a caller’s first experience with the firm. This position is ideal for someone who is empathetic, professional, and motivated by helping others during difficult and emotional situations.
Key Responsibilities
- Handle inbound and outbound calls and emails with potential clients
- Serve as a calm, professional, and empathetic point of contact for callers
- Gather and accurately document case details in a case management system
- Assist with client sign-ups and intake documentation
- Follow up with prospective clients regarding paperwork and next steps
- Maintain organized records and timely follow-up communications
- Collaborate with team members to ensure a smooth intake process
Skills & Qualifications
- Strong phone-based customer service skills
- High level of empathy and patience when speaking with callers
- Professional, courteous, and composed communication style
- Excellent listening and information-gathering abilities
- Strong attention to detail and organizational skills
- Ability to type efficiently while speaking on the phone
- Ability to stay focused, on task, and manage multiple follow-ups
- Reliable, punctual, and team-oriented
- Fluent in English; Spanish bilingual skills are a plus
- Prior experience in customer service or a call center environment preferred
Ideal Candidate Profile
- Experience in customer service, call centers, or client-facing roles
- College students, recent graduates, or individuals seeking law firm experience are encouraged to apply
- Passion for helping others and making a meaningful impact
- Willingness to work fully onsite in the Boca Raton office
Additional Information
- Training provided for the right candidate
- Opportunities for growth within the firm
- Drug-Free Workplace
Work Location:
Boca Raton, FL (In person, 5 days per week)
Experience Requirement:
- Customer service (phone-based): 1 year preferred
Salary : $16 - $17