Account Manger (HVAC)

Boston Account Manager

The Account Manager is responsible for driving sales growth by promoting a comprehensive offering of value-added services and quality HVAC/R products within a defined territory. This role focuses on aligning customer needs with tailored solutions that help contractors save time and increase profitability. As a trusted advisor and experienced sales professional, the Account Manager leverages deep industry expertise to build strong partnerships and support the long-term success of our contractor customers. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service.

Position responsibilities:

• Manage assigned accounts, by executing sales strategy, initiate contact with existing and potential customers, identify their needs and sell HVAC/R service and products that meet their needs. The above includes:
• • Keeping customer information updated
  • Managing individual contract and SKU pricing
  • Preparing for sales calls specific to the needs of individual customers
  • Tracking customer activity and trends
  • Creating goals and forecasts per account
  • Aligning customer needs with services available through the Johnstone Advantage (e.g., inventory, customer service, warranty, ecommerce, delivery, etc.)
• In conjunction with Sales and Marketing determine market strategies and goals for products and services, targeted toward existing and new markets to achieve company’s goals and objectives.
• Follow up with each account to ensure they understand the marketing and promotional programs such as:
• • Company-wide promotions
  • Hot deals c. Push of Regional Flyers
  • Communication of “Manager’s Specials”
• Annually, create a listing of at least five prospecting accounts in order to support the branch growth targets established. Creating goals and forecasts per account, following up on leads, developing pricing and various programs to drive growth objectives, and monitoring of sales activity are critical to the overall success of this endeavor
• Conduct business reviews on all top (twenty-five) accounts in the first quarter of each year. Document their needs and build a strategy to meet their needs.
• Through internal/external training, maintain up-to-date understanding of industry trends and technical developments that effect target markets. Work with product managers and vendors on field issues that includes new products, high failure rates, large bid opportunities and competitive pricing.
• Develop and deliver sales presentations and close sales in a professional and effective manner by meeting established sales and revenue goals.
• Monitor competitor products, sales and marketing activities.
• Establish and maintain relationships with industry influencers and key strategic partners. Represents company at trade association meetings to promote product and services.
• Participates in Marketing and Sales meetings, providing customer and product data, strategies and opportunities.
• Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers. This includes:
• • Completion of weekly call reports
  • Communicating inventory needs / changes to product managers and purchasing.
  • Participation in marketing and sales conference calls.
  • Periodic participation in various task force programs, as needed.
• Identify technical training opportunities with customers.
• Establishes and maintains a consistent company image throughout all product lines, promotional materials and events.
• Performs other duties as assigned. We believe that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
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Position requirements:

• B.A. preferred or equivalent; or high school degree or equivalent and 8 years related experience and/or training
• 8 years related sales experience and/or training
• HVAC/R Industry, or related wholesale industrial product experience required
• Must possess excellent communication and interpersonal skills.
• Ability to speak and write proficiently in English
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Must have the ability to make business decisions by an analytical as well as creative process.
• Proficient in Word, Excel and PowerPoint
• Requires frequent personal vehicle travel—up to 80%—primarily within local and statewide territories.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

We recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE