Dispatcher

Fairview is looking for a Part Time Dispatcher to join our Security team! 

Hospital Dispatcher – Job Summary

The Hospital Dispatcher is responsible for the smooth operation of the Security Dispatch Operations Center, ensuring efficient coordination and response to incidents within the hospital. The Dispatcher will manage and monitor various systems, including CCTV surveillance cameras, the Computer Aided Dispatch (CAD) system, and multiple fire safety computers. Key responsibilities include prioritizing incoming calls, dispatching Security Officers as needed, and taking appropriate actions in emergency or routine situations. The role requires strong customer service skills, the ability to stay calm and professional under pressure, and quick decision-making during high-stress situations.

Schedule: 

Every other Saturday, Sunday 10p-630a

Key Responsibilities:

• CCTV Monitoring: Continuously monitor a large number of CCTV surveillance cameras to ensure the safety and security of the hospital premises.
• Call Management: Prioritize and manage incoming phone calls, assessing the urgency and dispatching appropriate resources as necessary.
• Dispatching Security Officers: Coordinate and dispatch Security Officers to locations within the hospital based on incidents or requests.
• CAD System Operation: Operate the Computer Aided Dispatch (CAD) system to log incidents, track responses, and ensure efficient communication with security personnel.
• Fire System Monitoring: Monitor multiple fire safety systems, taking appropriate actions based on alerts and emergency notifications.
• Customer Service: Maintain a customer service-oriented approach, providing clear communication and assistance to hospital staff, patients, and visitors.
• Emergency Response: Stay calm and professional in emergency situations, making quick decisions and coordinating responses effectively.
• Reporting: Document incidents, actions taken, and communications accurately for reporting and follow-up purposes.

Skills and Qualifications:

• Strong Communication: Ability to effectively communicate with hospital staff, security teams, and other stakeholders, especially during emergencies.
• Calm Under Pressure: Demonstrates poise and professionalism in stressful, high-pressure situations.
• Customer Service Focus: A customer-oriented mindset with an ability to handle various situations with respect and professionalism.
• Technical Proficiency: Knowledge and experience with CCTV systems, CAD software, and fire safety systems.
• Attention to Detail: Capable of managing multiple systems simultaneously while ensuring accuracy in dispatching and reporting.
• Problem-Solving: Ability to assess situations quickly and determine the best course of action.

The Hospital Dispatcher plays a critical role in maintaining the safety and security of the hospital environment, requiring both technical skills and excellent interpersonal abilities to manage emergency and routine operations effectively.

About Fairview 

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies, and benefit management services. 

Apply today to join our 34,000 employees and 5,000 system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other.  

Job Expectations:

•  Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately
•  Maintains shift log of all activities during shift (CAD)
•  Provides excellent customer service to callers and on-site visitors
•  Prioritize calls in order of importance and dispatch services appropriately
•  Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.
•  Maintain all paperwork.
•  Provide high level of customer service to internal and external customers
•  Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Preferred

Education

•  Associate/technical degree in telecommunications or law enforcement

Experience

•  1- 3 years dispatch or hospital security experience.

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.