Associate ServiceNow Platform Engineer

Job Overview

Job Summary:

 

The Associate ServiceNow Platform Engineer supports the development, maintenance, and optimization of the ServiceNow platform. This role is designed for early-career professionals looking to build expertise in IT service management, automation, and platform administration. Working under the guidance of senior engineers, the associate engineer will execute configuration tasks, troubleshoot basic issues, and assist with platform enhancements while gaining hands-on experience with ServiceNow tools and best practices.

 

Job Responsibilities:

 

Platform Administration & Maintenance

· Assist with basic configuration and administration of the ServiceNow platform under senior team guidance.

· Support user management, permissions, and role assignments.

· Monitor system performance and report issues or inefficiencies to senior engineers.

 

Workflow & Automation Development

· Help configure Service Catalog items, workflows, and business rules.

· Leverage automation capabilities to solve business problems and streamline operations.

· Assist in testing and validating new configurations before deployment.

 

Incident & Problem Resolution

· Support troubleshooting basic ServiceNow issues and escalate complex problems to senior engineers.

· Respond to user inquiries and provide technical assistance related to the platform.

· Document resolutions and contribute to a knowledge base for common issues.

 

Collaboration & Learning

· Work closely with various teams to understand and document business requirements.

· Consult with stakeholders to demonstrate and provide training for specific platform capabilities.

· Participate in mentorship and training sessions led by senior engineers.

· Stay updated on ServiceNow best practices and industry trends.

 

Documentation & Standards Compliance

· Maintain accurate documentation for system configurations and troubleshooting steps.

· Adhere to IT governance and security policies while making system updates.

· Assist with data audits and remediation activities.

 

Organization Expectations, as applicable:

· Demonstrates ability to provide service adjusting approaches to reflect developmental level and cultural differences of population served

o Communicates in a respective manner.

o Ensures a safe, secure environment.

· Fulfills all organizational requirements

o Completes all required learning relevant to the role

· Fosters a culture of improvement, efficiency and innovative thinking.

· Performs other duties as assigned

 

Minimum Qualifications to Fulfill Job Responsibilities:

 

Required

 

Education

· Bachelor’s degree or combination of education and related work experience

 

Experience

· 1-3 years of IT experience, preferably in enterprise systems, ITSM, or ServiceNow administration

· Exposure to ServiceNow or similar IT service management platforms

· Basic understanding of IT workflows, automation, and troubleshooting processes

· Strong problem-solving and analytical abilities

· Ability to work collaboratively in a team-oriented environment

· Excellent communication skills, with the ability to translate technical concepts for non-technical users

 

 

Preferred

 

Education

· Bachelor’s degree in IT, Computer Science, or a related field.

 

Experience

· Experience with ServiceNow configurations, including forms, workflows, or reports

· Basic knowledge of JavaScript, HTML, CSS and ServiceNow scripting tools

· Familiarity with ITIL framework or IT service management principles

 

License/Certification/Registration

· ServiceNow Certified System Administrator (CSA)

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Qualifications:

$34.88-$49.25 / Hourly

Salary : $35 - $49