Operations Manager

Job Summary:

Fairfield Inn & Suites is seeking an Operations Manager to oversee front desk operations and help ensure every guest has a smooth, welcoming experience from check-in to check-out. You will lead with a customer-first mindset, support a high-performing team, and help keep daily hotel operations running efficiently in a fast-paced hospitality environment.

Benefits:

• MED Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard

• Paid Holiday for Full Time/Part Time (upon hire)

• Paid Time Off for Full Time/Part Time (after 6 months of service)

• Nationwide employee stay discounts for your hotel brand

Responsibilities:

• Oversee day-to-day hotel operations, partnering across departments to ensure teams are aligned on service and guest needs.

• Develop and apply service recovery guidelines that resolve issues quickly and deliver complete guest satisfaction.

• Coach, support, and grow front office staff by creating a motivating environment, providing training, and encouraging career advancement.

• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.

• Serve as Manager on Duty as assigned, ensuring smooth operations during your shift.

• 2 years of hotel or hospitality leadership experience with proven leadership and problem-solving skills.
• Strong interpersonal skills and clear, professional written and verbal communication.
• Working knowledge of hotel software systems, property management systems, and basic reporting tools.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Bachelor’s degree in Hotel Administration, Business Administration, or a related field, or equivalent experience with operations leadership.
• Experience managing day-to-day hotel operations and coordinating teams to deliver guest satisfaction.

Crosspoint Blvd Hotel Partners, LLC dba Fairfield Inn & Suites Indianapolis/Fishers is conveniently located near Roche Diagnostics Corporation, just 15 minutes from Keystone Mall, and close to Ruoff Music Center, Connor Prairie, Fishers, and the Nickel Plate District. We’re proud to be a supportive, team-oriented workplace where associates are empowered to deliver great guest experiences every day. Dora Hospitality was honored as the 2025 Best Hospitality Company to Work For based on associate opinion surveys, recognizing the positive culture our teams help build.