Front Office Manager

Overview
Join our dynamic hospitality team as a Front Office Manager, where you'll lead the front desk operations with energy and enthusiasm! This pivotal role involves overseeing guest check-ins and check-outs, managing reservations, and ensuring exceptional guest experiences at every touchpoint. Your leadership will set the tone for a welcoming environment, driving guest satisfaction and operational excellence. If you thrive in a fast-paced setting, possess a passion for hospitality, and excel in guest relations, this is your opportunity to shine in a vibrant hotel setting

Responsibilities

• Assist the General Manager in their day to day operations.
• Supervise daily front desk activities, including guest registration, room assignments, and billing procedures to ensure smooth operations.
• Lead and motivate front office staff to deliver outstanding customer service with professionalism and warmth.
• Manage multi-line phone systems, handle guest inquiries, and provide accurate information with excellent phone etiquette.
• Oversee night audit processes, reconciling accounts and preparing reports to maintain financial accuracy overnight.
• Coordinate reservations, cancellations, and special requests efficiently while maximizing occupancy.
• Foster positive guest relations by addressing concerns promptly and ensuring memorable stays.
• Maintain a well-organized front desk area, ensuring compliance with hotel standards and safety protocols.
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service experiences.
• Assist with training of staff as needed
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Review and respond to guest reviews and in person concerns
• Ensures property, grounds, and work areas maintained to standards
• All Other duties as assigned by the General Manager or Management.

Qualifications

• Proven experience in hospitality management or hotel operations with a strong background in front desk functions.
• Excellent customer service skills with the ability to handle diverse guest needs professionally.
• Familiarity with hotel management software and multi-line phone systems is essential
• Exceptional communication skills coupled with a friendly demeanor that embodies hospitality excellence. Embark on this exciting journey where your passion for hospitality meets leadership! We’re dedicated to creating an inclusive environment that values your skills and supports your growth every step of the way.

Pay: $35,700.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $35,700