What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites Detroit Lakes?
Join Our Team and Be the Face of Exceptional Guest Service!
Are you a friendly, outgoing person who enjoys helping others and creating memorable experiences? We're looking for a dependable, customer-focused, and detail-oriented Front Desk Agent to join our hospitality team.
In this important role, you'll be one of the first and last people our guests interact with during their stay. You'll help create a welcoming environment, assist with reservations, check-ins and check-outs, and ensure every guest receives outstanding service. Whether you're experienced in hospitality or looking to start a rewarding career in the hotel industry, we provide training and support to help you succeed.
Why You'll Love Working With Us
✅ Competitive pay
✅ Paid Time Off (PTO)
✅ 401(k) Retirement Plan
✅ Health Insurance Benefits
✅ Marriott Hotel Discounts Worldwide for You, Your Family, and Friends
✅ Supportive Team Environment
✅ Opportunities for Growth and Advancement
What You'll Do
As our Front Desk Agent, you'll play a key role in delivering exceptional guest experiences and ensuring smooth day-to-day hotel operations.
Guest Service & Front Desk Operations
- Greet guests with a warm, welcoming attitude upon arrival and departure.
- Process guest check-ins and check-outs efficiently and accurately.
- Answer and direct incoming calls, guest requests, and reservation inquiries.
- Assist guests with information about hotel amenities, services, and local attractions.
- Resolve guest concerns professionally and ensure a positive experience.
- Maintain a clean, organized, and welcoming front desk area.
Reservations & Administrative Duties
- Manage guest reservations, modifications, and cancellations.
- Verify guest information, room assignments, and payment details.
- Process room charges, payments, and folio adjustments accurately.
- Communicate important guest and operational information between shifts.
- Maintain accurate records and complete required daily paperwork.
Teamwork & Hotel Operations
- Work collaboratively with housekeeping, maintenance, and other hotel departments.
- Help ensure guest rooms are ready and available for arrivals.
- Assist with special requests and group accommodations when needed.
- Support hotel operations during busy periods and special events.
- Follow all hotel policies, procedures, and brand standards.
What We're Looking For
- Previous hotel, hospitality, customer service, retail, or front desk experience is preferred but not required—we are happy to train the right candidate.
- Experience with hotel property management systems (PMS) is a plus.
- Bilingual or multilingual candidates are encouraged to apply.
Skills & Traits
- Outstanding customer service and communication skills.
- Professional phone etiquette and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Dependable, trustworthy, and punctual.
- Positive attitude and team-oriented mindset.
- Basic computer and data-entry skills.
- Ability to remain calm and professional when handling guest concerns.
Schedule
- Flexible shifts including mornings, evenings, weekends, and holidays.
- Holiday work as needed (1.5x premium pay on recognized holidays).
- Full-time and part-time opportunities may be available.
- Overnight schedule opportunities.
Start Your Hospitality Career With Us
At our hotel, every guest interaction matters. We're seeking someone who takes pride in delivering excellent service, enjoys working with people, and wants to be part of a welcoming team. Whether you're an experienced Front Desk Agent or looking for a new opportunity in hospitality, we'd love to meet you.
Apply today and help create exceptional guest experiences!
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $16 - $17