Hotel Front Desk Agent

Thumper Pond Resort is seeking a friendly, professional, and highly organized Hotel Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and pleasant stay.

Responsibilities:

• Guest Services:
• Warmly greet guests upon arrival and departure.
• Check guests in and out efficiently and accurately.
• Assign rooms and issue room keys.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating to management when necessary.
• Provide information about hotel facilities, services, and local attractions.
• Assist guests with luggage, transportation, and other needs as requested.
• Process wake-up calls and special requests.
• Maintain a positive and welcoming demeanor at all times.
• Reservations & Administration:
• Manage reservations, including inputting new bookings, modifying existing ones, and canceling as needed.
• Process payments (cash, credit card, etc.) and handle billing inquiries.
• Maintain accurate guest records and room availability.
• Answer incoming phone calls, direct calls, and take messages.
• Manage mail and package deliveries for guests.
• Handle cash and maintain a balanced till.
• Prepare daily reports and reconcile transactions.
• Communication & Collaboration:
• Communicate effectively with other departments (housekeeping, maintenance, food and beverage) to ensure guest satisfaction.
• Report any maintenance issues or safety concerns to the appropriate department.
• Participate in team meetings and training sessions.
• General Duties:
• Maintain a clean and organized front desk and lobby area.
• Adhere to all hotel policies, procedures, and safety guidelines.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in hospitality a plus.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multi-tasking abilities.
• Proficiency in using hotel management software (PMS) is a plus (e.g., Opera, FOLS, etc.).
• Basic computer skills (Microsoft Office Suite).
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.
• Professional appearance and demeanor.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Ability to Commute:

• Ottertail, MN 56571 (Required)

Ability to Relocate:

• Ottertail, MN 56571: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20