Hotel Housekeeper

Fairfield by Marriott Traverse City is seeking associates to join our housekeeping team! A proven track record of reliability, attention to detail, and customer service are a must. Full and part-time positions available. Experience is not necessary, but a plus. Weekend availability required. Opportunity for advancement available.

Major Function:

Responsible for the cleanliness, arrangement, and supply of guest rooms to ensure the highest level of guest satisfaction possible

Essential Function:

• Provide the highest level of service to the guest at all times
• Ensure guest satisfaction by providing a clean, sanitary, and inviting hotel room for the guest
• Clean 16 rooms per day following the company housekeeping guidelines within an eight hour day while maintaining established standards
• Make bed with clean linen and place clean linen in bathrooms daily
• Clean guest rooms and bathrooms
• Replace and add required supplies in guest rooms
• Vacuum and spot clean carpeting; Clean windows and doors
• Clean and check fixtures, television, radio, and heating/cooling equipment for proper operation
• Set heating/cooling equipment and radio to proper settings
• Inspect room for maintenance needs and report on maintenance service requests
• Perform general clean duties and changing of bedspreads, blankets, mattress pads, and shower curtains as assigned
• Empty and clean vacuums
• Keep cart stocked, neat, clean and orderly
• Report room status throughout the day; Complete assignment sheets
• Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking
• Provide assistance to other Hotel Associates to contribute to the smooth operation of the department and hotel
• All other duties as assigned by a supervisor, of which you are capable

Customer Service Standards:

• Acknowledge a guest immediately with a smile and a friendly greeting
• Handle guest requests immediately; Take initiative to offer assistance or answer questions throughout the hotel
• Stop personal/business conversations among Associates in order to assist guests
• Demonstrate self-confidence, energy and enthusiasm
• Offer improvement ideas and acknowledge good performance of others
• Practice safety standards at all times
• Comply with all rules and regulations of the company and those as outlined within the Associate Handbook
• Wear proper uniform and name tag at all times in accordance with the Standards of Appearance
• Provide a professional image for our guests by keeping a proper attitude toward co-workers, promoting
• Teamwork, and helping to maintain cleanliness and orderliness in all areas of the hotel

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Benefits:

Salary : $15 - $17