Guest Service Representative

Job Summary

We are seeking a friendly, professional, and service-oriented Front Desk Agent to serve as the welcoming face of our Fairfield by Marriott hotel. In this vital role, you will manage front desk operations, deliver exceptional guest service, and ensure a smooth and enjoyable experience for every guest. Your hospitality, attention to detail, and organizational skills will help create positive first impressions while supporting daily hotel operations in a fast-paced environment. This paid position offers an excellent opportunity to grow your hospitality career while working with Marriott brand standards and the FOSSE Property Management System.

Duties

• Welcome guests warmly and provide outstanding customer service throughout their stay.
• Perform guest check-in and check-out procedures using the FOSSE Property Management System (PMS).
• Manage reservations, room assignments, modifications, and cancellations accurately and efficiently.
• Answer and direct incoming phone calls using proper phone etiquette while assisting guests with questions and requests.
• Process credit card payments, authorizations, and guest folios accurately in accordance with hotel policies.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and hotel standards are maintained.
• Assist guests with hotel amenities, local recommendations, directions, and special requests.
• Resolve guest concerns and service recovery situations professionally and promptly.
• Complete daily reports, data entry, filing, and other administrative tasks as required.
• Maintain a clean, organized, and professional front desk area while following Marriott brand standards.
• Support team members and other departments to ensure smooth hotel operations and guest satisfaction.
• Provide bilingual support when available to assist a diverse guest population.

Qualifications

• Previous hotel front desk, hospitality, customer service, or guest services experience preferred.
• Experience with FOSSE PMS or other hotel property management systems is highly preferred.
• Strong computer skills and proficiency with hotel reservation and payment processing systems.
• Excellent communication, organizational, and multitasking abilities.
• Professional appearance and positive attitude with a commitment to guest satisfaction.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Strong customer service skills and professional phone etiquette.
• Bilingual abilities are a plus and may enhance guest communication.
• Marriott hotel experience is beneficial but not required.
• Flexibility to work mornings, evenings, weekends, and holidays as business needs require.

Join our team and become part of a hospitality-focused environment dedicated to delivering exceptional guest experiences while providing opportunities for career growth within the Marriott family of brands.

Pay: $17.00 - $19.00 per hour

Work Location: In person

Salary : $17 - $19