What are the responsibilities and job description for the Front Desk Associate position at Fairfield by Marriott?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a smooth and welcoming experience for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently. As the first point of contact for guests, you will play a vital role in representing our hotel and creating a positive impression.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Conduct night audits as required to ensure accuracy in financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities.
- Operate phone systems to manage incoming calls effectively.
- Assist with administrative tasks as needed to support hotel operations.
Skills
- Strong phone etiquette to communicate effectively with guests over the phone.
- Excellent guest service skills with a focus on hospitality management.
- Familiarity with hotel management systems is preferred.
- Experience in night audit processes is a plus.
- Ability to work well under pressure in a fast-paced environment.
- Knowledge of front desk operations within the hospitality industry is essential.
- Strong organizational skills and attention to detail.
Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to excellence will help create memorable experiences for our guests.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Bowling Green, OH 43402 (Required)
Ability to Relocate:
- Bowling Green, OH 43402: Relocate before starting work (Required)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $12 - $13