What are the responsibilities and job description for the Front Desk Night Auditor (Part time, Thursday, Friday and Saturday 11pm-7am) position at Fairfield by Marriott Harrisonburg?
Overview
Join our dynamic hospitality team as a Front Desk Night Auditor, where your energy and attention to detail will ensure seamless overnight operations at our vibrant property. This pivotal role combines guest relations, administrative duties, and security responsibilities to create a welcoming and safe environment for all visitors. As the first point of contact during nighttime hours, you will play a vital part in delivering exceptional guest experiences while maintaining the integrity of our hotel’s operations. Your enthusiasm and professionalism will help uphold our reputation for outstanding hospitality and guest satisfaction.
Responsibilities
- Welcome guests arriving during overnight hours with friendly, professional service, ensuring a positive first impression.
- Check guests in and out efficiently using hotel management software, verifying reservations and processing payments accurately.
- Handle guest inquiries, requests, and complaints with patience and proactive problem-solving to enhance their stay.
- Monitor security systems, conduct routine patrols of the property, and ensure safety protocols are followed throughout the premises.
- Maintain accurate records of all transactions, shift reports, incident logs, and nightly audits to support smooth daily operations.
- Respond promptly to emergency situations or guest concerns, coordinating with local authorities or hotel management as needed.
- Manage multi-line phone systems with excellent phone etiquette, directing calls appropriately and providing information to guests or staff.
Experience
- Previous experience in hospitality management or hotel front desk operations is highly preferred.
- Strong knowledge of hotel management systems and night audit procedures is advantageous.
- Enabling effective communication with diverse guests.
- Demonstrated excellence in customer service and guest relations, with a focus on creating memorable experiences.
- Familiarity with multi-line phone systems, phone etiquette, and front desk technology is essential.
- Experience working in a hotel or similar hospitality environment will help you excel in this role.
- A passion for hospitality management combined with excellent organizational skills will set you apart as an ideal candidate. Embark on a rewarding career where your dedication transforms guest stays into unforgettable moments!
Pay: From $14.50 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $15