Intake Coordinator

POSITION: Intake Coordinator REPORTS TO: Program Director CATEGORY: Full-Time/Exempt/PermanentLOCATION: In-Person, Falls Church, Virginia PROGRAM: Bailey's Community Shelter Position Summary: FACETS is seeking a mission-driven Intake Coordinator to support individuals experiencing homelessness in Fairfax County’s Region 2. The Intake Coordinator is responsible for managing all aspects of the intake process for Adult Only Households (AOH) referred for services. The Intake Coordinator provides trauma informed, client-centered support, and works closely with Case Managers, Shelter Staff and Community Partners to ensure seamless entry into services. This role is responsible for coordinating the intake process, assessing eligibility and immediate client needs, ensuring accurate documentation, and facilitating timely shelter placement while maintaining compliance with program policies, funder requirements, and confidentiality standards. Familiarity with completing STARSS assessment and Adults Only Eligibility and Prioritization (E&P) screening, and prioritizing shelter diversion when appropriate. As the first point of contact for clients seeking shelter services, this role ensures that admissions are completed efficiently, respectfully, and in accordance with shelter policies and guidelines. About the Organization: FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors. Duties and Responsibilities: Completes STARSS assessments and Adults Only Eligibility and Prioritization (E&P) screening, for all individuals seeking shelter services to evaluate needs, vulnerabilities and prioritize services. Conducts intake interviews, screenings, and assessments with all shelter clients using a compassionate, trauma informed manner to assess housing needs, determine eligibility, collect demographic information and identify appropriate support services. Clearly communicates shelter policies, available services and client expectations to ensure clients understand program rules, rights, responsibilities and shelter agreements. Ensures all intake forms, consent documents, and eligibility verifications are completed and filed Accurately enter and maintain client data in the Homeless Management and Information System (HMIS). Assigns shelter beds based on availability and individual client needs. Maintains and manages the shelter bed waitlist, ensuring accurate tracking and timely placement as beds become available. Coordinates with the Diversion Specialist, Shelter Case Manager, Outreach Case Manager, Program Director and Community Partners to ensure seamless service delivery and client support. Maintains updated household documentation and emergency contact information, while assisting with resource referrals and tracking household progress within the shelter system. Maintain confidentiality and comply with HIPAA, HMIS, and agency privacy standards. Participates in team meetings, case conferencing and training. Represents FACETS in the community, in accordance with Agency Mission, Vision, and Code of Ethics. Work an adjusted work schedule, including evenings and weekends as necessary to meet program needs. Performs other duties as assigned. Required Skills/Abilities: Bachelor’s Degree in a human services or related fields. Bilingual (English/Spanish) is preferred. Two years of professional social work/case management experience with homeless and/or at-risk populations or experience working in an emergency shelter setting. Ability to engage and support single adults experiencing mental health challenges, substance use disorder, trauma and medical health needs. Strong interpersonal and customer service skills with the ability to engage individuals experiencing crisis, homelessness, or trauma with empathy and professionalism. Knowledge of current social services, homelessness, housing issues, and methods or approaches to address these concerns. Ability to conduct comprehensive client intakes, assessments, and eligibility screenings in a fast-paced, high-volume environment, and manage tasks and workload with minimal supervision. Strong problem-solving and decision-making skills, including the ability to de-escalate conflict and respond calmly to challenging situations. Proficient with Microsoft Office Suite or related software, including Microsoft Excel. Excellent data entry and data quality skills; ability to use HMIS to establish and maintain case records and to facilitate data collection. Experience with the Homeless Management Information System (HMIS). Strong organizational skills. Ability to work on a flexible schedule (evenings, weekends and holidays as required). Must pass criminal background checks. Valid driver’s license, reliable transportation, good driving record, and personal car insurance. Ability to drive 15 passenger van. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year. Salary Range: Salaried: $50,000 - $58,800 annually FACETS offers a competitive salary commensurate with qualification/experience.Benefits: Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options. Paid Basic Life Insurance with an option to buy additional coverage. 403(b) retirement plan options with generous matching. Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays. Flexible Spending Accounts (FSAs) for healthcare and dependent care. Long-Term Disability, Short-Term Disability, 100% employer paid. Free Employee Assistance Program (EAP). Reimbursement of work-related expenses including portions of mileage and mobile data expenses. On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position. Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work. How to Apply: Interested candidates may apply by sending a resume and cover letter to employment@facetscares.org.Equal Employment Opportunity M/F/D/V.

Salary : $50,000 - $58,800