Operations Coordinator

POSITION: Operations Coordinator

REPORTS TO: Program Director

CATEGORY: Full-Time/Exempt/Permanent

LOCATION: In-Person, Falls Church, Virginia

PROGRAM: Bailey's Crossroad Community Shelter

Position Summary

The Operations Coordinator ensures the smooth daily operation of Bailey’s Community Shelter by maintaining a safe, clean, and well-managed environment for clients and staff. This role oversees and trains Cooks, Housekeeping Staff, and Volunteers, and collaborates with the Program Director and kitchen team to manage meal schedules, food preparation, and volunteer support.

As the Certified Food Protection Manager, the coordinator ensures compliance with all health, safety, and sanitation standards. Responsibilities include managing food and supply inventory, maintaining accurate records, and following agency purchasing procedures. The Coordinator conducts regular facility inspections, ensures adherence to safety protocols, and supports staff through ongoing training.

Rooted in the agency’s mission and values, this position promotes and models trauma-informed care in all operational practices.

About The Organization

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties And Responsibilities

• Oversees the day-to-day operational needs of Bailey’s Community Shelter ensuring a safe, clean and well-managed environment for Staff, Clients, Volunteers and Guests.
• Provides oversight and training to Cooks, Housekeeping staff, and Volunteers, ensuring all members of the team are equipped to perform their duties effectively.
• Assisting with coordinating vendor deliveries, meals, and donations for the facility.
• Collaborates with the Program Director and kitchen staff to manage meal schedules, oversee food preparation and ensure volunteers are well-prepared and supported.
• Serves as the Certified Food Protection Manager, delivering clear guidelines and training to staff on health, safety and sanitation standards.
• Oversees food inventory, kitchen supplies, and general shelter materials. Maintains accurate inventory records and follows the agency's procurement and purchasing procedures to meet operational needs.
• Ensure that all areas of the facility are cleaned, sanitized, and organized to meet health and safety standards.
• Develop and implement a cleaning schedule, sanitation procedures, and inspection routines for all shelter spaces.
• Monitors and maintains high standards of cleanliness and physical safety, by conducting regular walk throughs, weekly unit inspection and maintenance and safety checks to ensure timely resolutions. Completes reports and ensures compliance with local, state and federal safety regulations.
• Ensure staff receive appropriate safety training, and all safety protocols are consistently observed.
• Ensures that a high standard of trauma-informed care in operational service delivery is provided to all clients in accordance with the agency’s mission, vision, and values.
• Performs other duties as assigned.
  
  

Required Skills/Abilities

• Identify and be driven by FACETS’ mission of serving internal and external clients.
• Prior non-profit experience preferred.
• H.S. Diploma required; bachelor's degree preferred.
• Ability to work in a fast-paced and dynamic operation.
• Excellent time management and organizational skills while maintaining high productivity, managing multiple tasks with competing priorities.
• Food Protection Manager Certification required.
• Experience with MS Office Suite, desktop publishing preferred - MS Publisher or Adobe.
• A team player, flexible and adaptable as circumstances evolve.
• Demonstrates strong written and verbal communication skills with diverse audiences.
• Attention to detail and concern for accuracy and excellence.
• Outstanding level of customer service.
• Must pass criminal and Child Protective Services background checks
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive 15 passenger van.
  
  

Physical Requirements

• Prolonged periods of standing and walking.
• Must be able to lift 50 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.
  
  

Salary Range

Salaried: $45k–50k annually

FACETS offers a competitive salary commensurate with qualification/experience.

Benefits

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage and mobile data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.
  
  

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How To Apply

Interested candidates may apply by sending a resume and cover letter to employment@facetscares.org.

Equal Employment Opportunity M/F/D/V.