Operations Coordinator

Operations Coordinator

About Us:

Sasha Bruce Youthwork (SBY) is the leading provider of homeless youth services in the DC Region. Through the holistic integration of its Pillars of Opportunity, Sasha Bruce is able to provide safe homes, life skills, and workforce development to meet the unique needs of homeless youth. For more than 50 years, Sasha Bruce has implemented innovative interventions aimed at ending youth homelessness in the DC region. Today, the programs in DC and Prince George’s County, MD, reach over 6,500 runaway, homeless, abused, and neglected youth, and their families.

This is a great opportunity to work with a focused, mission-oriented organization that has a kind and caring work environment and makes a difference in our community every day. In addition to competitive pay, we offer health, dental and vision benefits, life insurance, 12 paid holidays, vacation, sick and maternity/paternity leave, and a 403(B) plan.

Job Summary:

The Operations Coordinator supports day-to-day operations of SBY's administrative and program sites/facilities/vehicles, including procurement, vendor management, coordination of IT, safety, security and ongoing maintenance and repair. The Operations Coordinator also manage the front desk, including greeting and assisting visitors, directing phone calls, and managing supplies. Must have reliable transportation to travel between program locations.

Duties and Responsibilities:

Operations

· Supports day-to-day operations of SBY facilities and vehicles, including distribution and maintenance of access keys, scheduling of building maintenance, coordination with property management, etc.

· Processes invoices and maintains relationships with external vendors, including maintaining all contracts for leases, warranties, IT, security, equipment, vehicles, utilities, etc.

· Supports the purchase and maintain inventory of office supplies and furniture, office equipment, electronics, vehicles, etc. for all SBY personnel in accordance with SBY purchasing/procurement policies, quality control policies, and budgets.

· Coordinates repair/maintenance work and IT helpdesk assignments and maintenance/janitorial/IT support services performed by vendors, contractors, and /or SBY personnel.

· Troubleshoots to determine/diagnose the root cause of operational matters and determines/recommends and implements corrective measures and strategies.

· Supports operational matters when onboarding new SBY employees, including set up of office space, access to equipment and technologies, email set up, new drivers, etc.

· Performs other job-related duties as assigned.

Front Desk

· Answers incoming calls in a pleasant manner and directs each call appropriately.

· Greets visitors, ensures they sign the visitor’s log and notifies the appropriate staff member of the visitor’s arrival.

· Orders supplies and maintains central supply room (i.e. - office supplies, cleaning supplies, etc.).

· Intakes, sorts, and distributes all incoming mail. Processes outgoing mail and manages staff mailboxes.

· Signs for, records, and notifies the appropriate staff member(s) of all deliveries.

· Sorts and distributes faxes, print jobs, and various inter-office communications.

· Updates telephone options (i.e. – greetings), as assigned.

· Maintains cleanliness of the office to include the lobby, coffee area, kitchen, and conference room.

· Manages SBY’s front desk email box, staff directory, front desk coverage schedule, and conference room calendar.

· Assists with monthly fire and other drills.

Qualifications:

· Bachelor’s Degree preferred; or High School Diploma or GED with four years of relevant experience required

· A minimum of 1-2 years of related experience preferred.

· Demonstrated proficiency in using a personal computer, including knowledge and skill in the use of the Windows operating system and Microsoft365.

· Excellent written and verbal communication skills

· Ability to work effectively and efficiently in a fast-paced environment.

· Adept at efficient multi-tasking while maintaining a high-quality work product, with a collected and positive attitude.

· Proven ability to interact with a wide variety of stakeholders, including clients, vendors, donors, management, and staff in a welcoming and professional way.

· A high degree of integrity, accountability, and flexibility.

· Ability to exercise good judgement in a variety of settings, and able to handle a wide variety of activities and confidential matters with discretion.

· Great work ethic, time management and customer services skills.

· Excellent telephone presence, ability to operate a multi-line telephone system.

· Knowledge of emergency preparedness and response procedures.

· Ability to solve practical problems and naturally anticipate what tasks need to be done and complete them efficiently and timely.

· Possess good organizational skills, the ability to multitask, maintain confidentiality, and be detailed oriented.

· Committed to ending youth homelessness, racial inequity, exclusion, and issues central to Sasha Bruce Youthwork’s mission.

Sasha Bruce Youthwork, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Sasha Bruce Youthwork, Inc. is also committed to comply with all fair employment practices regarding citizenship and immigration status.