What are the responsibilities and job description for the Sales Dispatch Coordinator position at F.H. Furr?
Overview
About Us:
- F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
- We're a proud major player in the residential home services business for over four decades
- Our company has 1,000 employees across Virginia, Maryland, DC and Delaware
Schedule: Monday–Friday, 8:00 AM–5:00 PM; some Saturdays required during busy season
Compensation: $22/hour monthly bonus potential (up to $18,000 annually)
Key ResponsibilitiesIn this role, you’ll play a critical part in driving lead performance and supporting overall revenue goals. Core responsibilities include:
- Managing the sales dispatch board with a strong focus on lead value and prioritization
- Scheduling appointments strategically to maximize revenue per lead
- Ensuring accuracy and visibility in Probook and Centah
- Completing confirmation calls, auditing canceled leads, and verifying all required documentation
- Supporting smooth handoffs and workflow between Sales, Service, and Install teams
- Holding team members accountable for process compliance
- Monitoring lead progress and proactively addressing scheduling gaps or stalled leads
- Assisting with daily operational coordination to ensure optimized routes and technician efficiency
- Communicating effectively with internal teams to maintain alignment and minimize fall-off
- Participating in the evening and weekend cell phone rotation to ensure continuous technician support and coverage
Expectations & Success MetricsSuccess in this role requires strong time management, attention to detail, and a proactive mindset. Performance will be measured by:
- Dispatch accuracy and effective lead optimization
- Proactive scheduling and timely follow‑through on all leads
- Data accuracy and documentation compliance within Probook and Centah
- Collaboration with Sales Reps, Service, and Install teams
- Demonstrated impact on revenue per lead and reduction of fall-off
- Ability to maintain a balanced board while identifying opportunities for improvement
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $22.00/Hr.Posted Max Pay Rate
USD $22.00/Hr.