What are the responsibilities and job description for the Part-Time Temporary Customer Service Rep position at F. H. Cann & Associates, Inc.?
Summary F.H. Cann & Associates is hiring exceptional Part time Temp
Customer Service Representatives for an exciting opportunity. This
Customer Service Representative (CSR) position will be in support of a
state-wide program. You will be provided training and although this is a
temporary role, successful CSRs might be offered full time employment
opportunities. \*Sign on Bonus eligible \*\*Referral Bonus eligible
Essential Functions Receiving In-bound Calls And Providing Answers To
questions with pre-scripted responses Occasional out-bound calls for
verification purposes Enter sensitive information accurately into
databases Deliver compassionate and tactful service to the community
Operate multiple applications, databases, and computer programs Provide
superior customer service Demonstrate active listening and learning
Maintain attention to detail Communicate effectively in verbal and
written formats Availability to work Monday - Thursday 8:15am Est-4:00pm
EST or until the call queue is clear. Work Environment and WFH Policy
Primary work location: Call/Contact Center in North Andover, MA Reliable
transportation required for in-office work Hybrid schedule may be
supported under certain circumstances, subject to: Reliable high-speed
internet (hard-wired Ethernet connection required; minimum 25 Mbps
upload/download) Private, quiet, distraction-free workspace Compliance
With Company Telecommute Policy Preferred Education And Experience Prior
call center or customer service experience Computer proficiency and
experience with MS Office High School Diploma or equivalent required
Degree preferred; Veterans encouraged to apply Bilingual (Spanish) is a
plus Position Requirements Competencies Basic proficiency with Internet
Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
Strong knowledge of customer service principles Excellent data entry and
typing skills Superior listening, verbal, and written communication
skills Highly organized, results-driven, and able to work in a
fast-paced environment Ability to resolve challenging situations calmly
and professionally Strong time management and prioritization skills
Punctuality and reliability Security Clearance Requirements Will be
required to pass Federal background screening and/or state level
criminal background screening. Physical/Mental Demands Physical
Demands - While performing the duties of this role, an employee is
frequently required to sit, talk, or hear, in person and by telephone;
use hands to operate standard office equipment; reach with hands and
arms. The employee is occasionally required to stand and walk and to
lift and carry reports and records weighing up to 20 pounds. Specific
vision abilities required by this job include close vision and the
ability to adjust focus. Mental Demands - While performing the duties of
this role, employees are regularly required to use written and oral
communication skills; read and interpret data, information, and
documents; analyze and solve problems; observe and interpret situations;
learn and apply new information or skills; perform highly detailed work
on multiple, concurrent tasks; work under intensive deadlines; and
interact with vendors and staff in the course of work. Please note this
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of
the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
Customer Service Representatives for an exciting opportunity. This
Customer Service Representative (CSR) position will be in support of a
state-wide program. You will be provided training and although this is a
temporary role, successful CSRs might be offered full time employment
opportunities. \*Sign on Bonus eligible \*\*Referral Bonus eligible
Essential Functions Receiving In-bound Calls And Providing Answers To
questions with pre-scripted responses Occasional out-bound calls for
verification purposes Enter sensitive information accurately into
databases Deliver compassionate and tactful service to the community
Operate multiple applications, databases, and computer programs Provide
superior customer service Demonstrate active listening and learning
Maintain attention to detail Communicate effectively in verbal and
written formats Availability to work Monday - Thursday 8:15am Est-4:00pm
EST or until the call queue is clear. Work Environment and WFH Policy
Primary work location: Call/Contact Center in North Andover, MA Reliable
transportation required for in-office work Hybrid schedule may be
supported under certain circumstances, subject to: Reliable high-speed
internet (hard-wired Ethernet connection required; minimum 25 Mbps
upload/download) Private, quiet, distraction-free workspace Compliance
With Company Telecommute Policy Preferred Education And Experience Prior
call center or customer service experience Computer proficiency and
experience with MS Office High School Diploma or equivalent required
Degree preferred; Veterans encouraged to apply Bilingual (Spanish) is a
plus Position Requirements Competencies Basic proficiency with Internet
Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
Strong knowledge of customer service principles Excellent data entry and
typing skills Superior listening, verbal, and written communication
skills Highly organized, results-driven, and able to work in a
fast-paced environment Ability to resolve challenging situations calmly
and professionally Strong time management and prioritization skills
Punctuality and reliability Security Clearance Requirements Will be
required to pass Federal background screening and/or state level
criminal background screening. Physical/Mental Demands Physical
Demands - While performing the duties of this role, an employee is
frequently required to sit, talk, or hear, in person and by telephone;
use hands to operate standard office equipment; reach with hands and
arms. The employee is occasionally required to stand and walk and to
lift and carry reports and records weighing up to 20 pounds. Specific
vision abilities required by this job include close vision and the
ability to adjust focus. Mental Demands - While performing the duties of
this role, employees are regularly required to use written and oral
communication skills; read and interpret data, information, and
documents; analyze and solve problems; observe and interpret situations;
learn and apply new information or skills; perform highly detailed work
on multiple, concurrent tasks; work under intensive deadlines; and
interact with vendors and staff in the course of work. Please note this
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of
the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.