What are the responsibilities and job description for the Customer Service Specialist position at ExxonMobil?
Job Title: Part-Time Customer Service Specialist
Company: ExxonMobil
Location: Remote
Job Type: Part-Time
Industry: Oil & Energy
About Us
At ExxonMobil, we’re committed to powering progress and delivering energy responsibly. As one of the world’s leading energy companies, we operate across the globe with a focus on innovation, safety, and sustainability. Join a team that values integrity, excellence, and respect for people.
Position Summary
We are seeking a Part-Time Customer Service Specialist to join our team and serve as the frontline ambassador for ExxonMobil. In this role, you will provide exceptional service to our customers, support inquiries related to products and services, and ensure efficient resolution of issues—all while upholding the company’s standards of excellence and professionalism.
This is a great opportunity for individuals who are customer-focused, highly organized, and thrive in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for customers via phone, email, or live chat.
- Respond to customer inquiries regarding products, billing, accounts, and services.
- Resolve customer complaints or issues promptly, escalating when necessary.
- Maintain accurate records of interactions and transactions.
- Provide support for sales or technical teams when needed.
- Uphold ExxonMobil’s values and customer service standards at all times.
- Identify opportunities to improve customer satisfaction and service processes.
Qualifications
Required:
- High school diploma or equivalent.
- 1 years of experience in a customer service role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and manage time effectively.
- Availability to work flexible shifts, including evenings or weekends as needed.
Preferred:
- Experience in the energy, oil & gas, or related industries.
- Bilingual (Spanish, French, or other languages) a plus.
Working Conditions
- This is a part-time role (15–25 hours/week).
- Hybrid or remote opportunities may be available depending on location.
- May require occasional training sessions onsite.
Why Join ExxonMobil?
- Competitive hourly pay
- Professional development opportunities
- Collaborative and inclusive work environment
- Employee resource groups and volunteer opportunities
- Work with a respected global brand committed to sustainability and innovation
ExxonMobil is an Equal Opportunity Employer. We believe in diversity and are committed to creating an inclusive environment for all employees.