Customer Support Representative

Job Summary:

Are you a detail-oriented professional with a knack for negotiation and a passion for providing exceptional customer service? At Exxelia, we’re on the hunt for a Customer Solutions Specialist who thrives in a fast-paced, global environment and is ready to make an impact. In this pivotal role, you’ll leverage your independent judgment and discretion to navigate complex negotiations, streamline order processes, and ensure our clients’ needs are met with precision and care.

You’ll be at the heart of our operations, liaising with clients, internal teams, and international branches to drive excellence in service and resolve issues effectively. If you have a keen eye for detail, strong decision-making skills, and the ability to juggle multiple tasks while balancing company policy with customer satisfaction, we want to hear from you. Step into a role where your contributions directly influence our success and where your expertise helps shape the future of our global customer relationships.

Ready to take on the challenge? Apply now and be a part of our innovative team at Exxelia!

Essential duties and responsibilities:

- Exercises independent judgment, discretion in decision-making.

-Service Exxelia and its customers in the correct negotiation and payments of products shipped and received.

- Advise and consult clients with orders.

- Ability to liaise and negotiate effectively, not only between Exxelia USA and the customer, but also between various internal departments, including the overseas/international branches of our global company.

- Ability to communicate clearly and professionally, both verbally and in writing.

- Process orders and examine pertinent information to determine the accuracy of customer requirements and complaints to determine course of action &/or responsibility for errors.

-High level of attention to detail, multi-tasking and strong decision making are necessary in this role. To be able to work within a team, but also possess the initiative and ability to analyze the situation and independently carry out assignments to completion.

- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

Education and Work Experience Requirements:

-A minimum of 1-year work-related experience in a customer supporting role, preferably in a manufacturing or similar environment.

-Familiar with computers and software. G-Suite and Excel are a must. Pivot tables knowledge a plus.

- Strong written, verbal, and organizational skills, along with superior time management and prioritization skills.

- Experience in developing constructive and cooperative working relationships with others, always maintaining a professional and positive attitude.

-Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse cultures.

- 2nd language not required; however, the ability to speak or write in French, would be a plus.

Physical Requirements:

- Ability to perform the essential job functions safely and successfully, consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

- Must be able to lift and carry up to 10-15 lbs.

- Must be able to talk, listen and speak clearly on telephone.

Exxelia is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location: In person