What are the responsibilities and job description for the Customer Support Representative - Remote position at Working Solutions?
To be considered, you must apply on our website: https://apply.workingsolutions.com/job/303504?utm_source=ziprecruiter&utm_medium=jobboard&utm_campaign=tt1225 We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you!**No prior tax experience required to apply. We provide all the education you need to be successful in this role.**In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.Why Become a Working Solutions PRO?Work from Home: Ditch the commute and enjoy the comfort of home.Flexible Hours: Set your own schedule and work when it's convenient for you.Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.Supportive Environment: We’re here to help every step of the way!Earnings PotentialEarn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available.Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives.Skills NeededSincere desire to assist the customerTech savvy and avid computer userAbility to multi-task and navigate multiple systemsCommunicate with a friendly tone and professional demeanorScheduleThis seasonal contract runs through April 15th (Tax Day)Flexible schedule opportunities - you choose your hours!Program is open 7am and 11pm CST, Monday-SundayWeekday and weekend optionsWork Environment RequirementsQuiet, uninterrupted spaceOrganized desk areaProfessional appearance (when on camera)Technology RequirementsPersonal computer (no tablet)Broadband internet connection, recommended at least 10 MBPSWired internet connection (no wi-fi or mobile internet)Windows 11 operating systemValid antivirus software installed, running and up to dateUSB headset with microphoneMac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.A webcam**As part of our seasonal incentives, some applicants for this program may be selected to receive a webcam, if needed, to help ensure they’re set up for success. This is a limited-availability offer and not guaranteed for all applicants—but a great added bonus for our agent community.Full PC requirements: https://jobs.workingsolutions.com/faqs/Important InformationWe are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
Salary : $15 - $20