Key Account Manager, Encore Surgical Dressing (DME)

Purpose

The Key Account Manager (KAM) – Surgical Dressing DME is responsible for cultivating and maintaining strategic relationships with high-value clients, driving revenue growth, and ensuring superior service delivery. Acting as the primary point of contact for ENCORE accounts, the KAM will work cross-functionally with internal stakeholders in Tiger Wound Care and Tiger Aesthetics to deliver solutions that align with client needs and business objectives.

Responsibilities

• Develop and strengthen relationships with key clients, acting as a trusted advisor and liaison
• Execute strategic account planning to identify growth opportunities and mitigate risks
• Drive sales growth within designated accounts through upselling, cross-selling, and strategic alignment
• Monitor client performance metrics, ensuring targets are met and service expectations are exceeded
• Collaborate closely with internal teams including operations, marketing, and customer service to ensure seamless client support
• Provide regular market intelligence and customer feedback to inform product development and business strategy
• Maintain accurate account records and activity reporting within CRM systems
• Travel domestically up to 60% to attend offsite meetings, conferences, and support business initiatives
• Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings
• Ensure completion of assigned tasks and responsibilities within defined timeframes
• Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary
• Perform other duties as assigned
  
  

Skills

• Strong interpersonal, communication, and relationship-building skills
• Ability to manage multiple high-value accounts and complex projects simultaneously
• Proficient in contract negotiation, business planning, and resolving client issues
• Self-motivated and results-driven with a strategic, customer-centric mindset
• Adaptable to changing client priorities and evolving market dynamics
  
  

Qualifications/Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred
• 3–5 years of experience in account management or sales, preferably within the wound care or medical device industry
• Familiarity with DME sales, reimbursement, and healthcare systems is a plus
• Clearance of favorable background investigation required