What are the responsibilities and job description for the Customer Service Representative position at Express Employment?
Customer Service Representative | 7:00AM – 4:00PM | Monday – Friday | $20.00/hr
A local manufacturer of corrugated packaging materials, part of company which operates ten facilities across five states, has a need for a Customer Service Representative. This person will provide information to customers regarding product inquiries, services, and the status of orders and projects.
Qualifications - Customer Service Representative
- Experience in customer service
- Intermediate to advanced computer knowledge
- Software skills in MS Excel, Outlook, and Word
- Ability to calculate and apply basic mathematic concepts
- Proven ability to work in a team environment
- Strong interpersonal and communication skills
Responsibilities - Customer Service Representative
- Answer customer inquiries concerning products, services, and order status
- Obtain customer expectations and react effectively
- Process incoming calls for freight pickup
- Track scheduled freight deliveries
- Interact with production and other business units regarding customer needs
- Assist in determining the cause of customer complaints and implementing corrective action
- Provide effective communication between company and customer
- Maintain vendor managed inventory programs
- Create, maintain and publish reports required internally and externally
About Express Employment Professionals
- Serving over 400 client companies in Macon and Dewitt counties since 2005
- Express was voted Best of Staffing in the Herald & Review Readers’ Choice Awards
- Applicants never pay a fee
- Benefits available include: holiday pay, medical insurance, dental insurance, 401K
- One application for multiple positions
Phone: (217) 872-7400
Our goal is to help as many people as possible find good jobs by helping as many clients as possible find good people.
#2238OS
Salary : $20