Proposal Content and Client Experience Coordinator

Proposal Content and Client Experience Coordinator
Salary: $55,000 – $64,000
Hours: Monday-Friday 8:00-4:30 PM

Overview

The Proposal Content and Client Experience Coordinator plays a key role in supporting organizational growth by attracting and engaging potential clients through strong marketing, communications, and customer service efforts. This position focuses on client attraction, conversion, and retention by managing proposals, content development, marketing materials, and client relationship activities.

Primary Responsibilities

• Manage prospect activity, proposal content, and marketing projects, with some involvement in grant management.
• Develop and manage website content, social media presence, and marketing campaigns to attract new clients.
• Coordinate updates to online platforms and ensure consistent messaging across all marketing channels.
• Maintain relationships with outsourced partners and referral sources.
• Follow up with clients after proposal delivery to encourage engagement and support project implementation.
• Schedule and conduct in-person and virtual sales meetings upon client or staff request.
• Prepare and execute appropriate follow-up communications with clients.
• Build and maintain strong relationships with prospects and referral partners, including real estate agents, consultants, vendors, and existing tenants.
• Deliver exceptional customer service to ensure client satisfaction, repeat referrals, and renewals.
• Maintain and update the Client Relationship Management (CRM) system, tracking data and assessing prospect status.
• Gather and analyze client feedback to guide marketing, sales, and business development strategies.
• Oversee development of marketing content, materials, and collateral, ensuring brand consistency and effective engagement.
• Coordinate community and client events, meetings, and presentations to strengthen relationships and organizational visibility.
• Manage property and client data systems, monitor industry trends, and provide research to support strategic goals.
• Perform other related duties as assigned.

Knowledge and Skills Required

• Strong written and verbal communication skills and a professional presence.
• Exceptional customer service orientation with both internal and external stakeholders.
• Highly organized, detail-oriented, and resourceful with the ability to manage multiple priorities.
• Ability to work independently with minimal supervision while maintaining confidentiality.
• Excellent writing and content development skills with strong attention to detail.
• Proficiency with Microsoft Office, Adobe, Google Suite, CRM platforms, and related software.
• Creative and critical thinking skills with the ability to solve problems effectively.
• Strong interpersonal and teamwork skills

Qualifications and Requirements

• Must be a U.S. citizen and at least 18 years of age.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• Valid driver’s license and ability to pass background and drug screenings.
• Ability to meet any additional security requirements related to the work environment.

Compensation and Benefits

• Annual salary range: $55,000–$64,000 (based on experience).
• Comprehensive health, dental, vision, and life insurance coverage.
• Family benefit options available.
• Retirement plan with employer contribution and generous leave package after vesting period.

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