What are the responsibilities and job description for the VMS Program Specialist position at Express Employment International Headquarters?
Responsible for Strategic Sales and Account Development initiatives as a part of the VMS MSP Team and management of VMS clients. Acts as a key partner in program operations, combining data analysis, office and client/MSP support, and process optimization to improve performance.
This position can be remote. If the employee lives in Oklahoma City, they will be based at Express corporate office, currently with an expectation to be onsite 80% of the time.
RESPONSIBILITIES
- Accountable for a strong knowledge of the VMS accounts managed by Program Managers including financial and operational requirements of the contract. Serve as a backup for the Program Manager to the offices and client/MSPs. Will communicate directly with clients and offices making business decisions as required.
- Proficient in day-to-day operational activities in VMS tools
- Ability to analyze operational and financial reports.
- Work with the Program Managers on new client implementations which include a variety of activities: requesting background packages from approved vendors, building worker uploads, providing VMS access to the offices, creating client specific tools, onboarding PPTs, etc. Instrumental in the transition of VMSs for an existing client.
- Support the Strategic Sales team in the sales process as needed; this could include participating in prospect and internal calls.
- Continuously evaluate processes for improvement to increase and drive operational efficiencies, and enhance franchisee, office staff, client/MSP experiences. Expectation to provide recommendations to the Director and Program Managers.
- Utilize and maximize a variety of technology platforms, including VMS technologies, Teams, Microsoft suite, etc.
EDUCATION & EXPERIENCE QUALIFICATIONS
- 1-3 years of experience as a VMS or MSP coordinator, specialist. College degree preferred.
KNOWLEDGE, SKILLS, OR ABILITIES
- Self-Directed Performer
Self-motivated individuals with strong proficiency in Microsoft Office applications who can effectively manage multiple tasks, prioritize competing demands, and maintain high productivity in a fast-paced environment.
- Decision-Making
Independent thinkers who can draw from experience and company guidelines to make an effective and appropriate decision. Ability to communicate at all levels and prioritize.
- Time Management
Work with a high level of urgency; sensitivity to deadlines and ability to prioritize and differentiate between urgent and important.
Not sure you meet every requirement? Apply anyway!
At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents—because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you.
Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.
Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network.
Our mission is to professionally market and provide quality human resource solutions through an international franchising network—benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.
Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.