What are the responsibilities and job description for the IT Support (POS) position at Experis?
Our client, a leading organization in the retail industry, is seeking an IT Support (POS) to join their team. As an IT Support (POS), you will be part of the IT Support Department supporting retail locations and internal teams. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: IT Support (POS)
Location: Irving, Texas
Pay Range: $26/hr.
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: IT Support (POS)
Location: Irving, Texas
Pay Range: $26/hr.
What's the Job?
- Diagnose, troubleshoot, and resolve network, POS, hardware, and software issues at retail locations.
- Collaborate with internal teams and external partners to ensure seamless support and issue resolution.
- Monitor network performance and troubleshoot errors to maintain optimal operation.
- Document all support activities and escalate complex issues to appropriate teams.
- Assist with hardware deployments and software installations, guiding field technicians when necessary.
- Experience supporting enterprise networks, LANs, and end users across multiple locations.
- Knowledge of network components such as routers, switches, gateways, and Wi-Fi equipment.
- Proficiency with POS devices, peripherals, and troubleshooting network and POS issues.
- Experience working with ServiceNow ticketing system and supporting hardware/software deployments.
- Ability to work flexibly, including weekends and evenings, with a mostly remote work environment and occasional travel to HQ in DFW.
- Opportunity to work with a dynamic and supportive team in a fast-paced environment.
- Develop your technical skills in a retail support setting.
- Gain valuable experience supporting enterprise networks and POS systems.
- Work in a hybrid environment with flexibility in scheduling.
- Be part of a company recognized for diversity and inclusion, committed to your professional growth.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $26