What are the responsibilities and job description for the HP Field Service Technician position at Experis?
Our client is seeking a HP Field Service Technician to join their team. As a HP Field Service Technician, you will be part of a customer-facing field support team delivering on-site break/fix and service solutions. The ideal candidate will have strong logical troubleshooting skills, a customer-first mindset, and the drive to manage multiple service priorities in a fast-paced environment.
Job Title:HP Field Service Technician
Location:New Orleans, LA 70014
Pay Range: $32/hour
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title:HP Field Service Technician
Location:New Orleans, LA 70014
Pay Range: $32/hour
What's the Job?
- Provide on-site hardware repair, configuration, and installation support for HP print devices, with a strong focus on DesignJet, A3, and LaserJet systems.
- Troubleshoot and resolve technical issues using logical, systematic diagnostic approaches while maintaining a calm, self-controlled presence on customer sites.
- Support personal systems (laptop, desktop, POS, workstation) when needed, and assist with third-party software involvement as part of service events.
- Manage reactive service events across an approximately 100-mile radius, balancing multiple priorities based on contract, customer, and business needs.
- Collaborate with escalation personnel and contribute to technical action plans to remediate technology issues and drive complete customer satisfaction.
- Required: Experience and ability to troubleshoot hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet).
- Strong skillset in personal systems (laptop, desktop, POS, workstation) to support a broader range of customer technology needs.
- Onsite, customer-facing experience with strong interpersonal communication skills (verbal and written), especially in person.
- Mechanical aptitude and comfort working with tools and alignment apparatus, including the ability to bend, crawl, stoop, sit, and lift/move up to 50 pounds.
- Ability to understand the business impact of service delivery, make sound business-based decisions, and complete administrative responsibilities with attention to detail.
- Work in a team-based, self-starting environment where you’ll handle real-world service challenges and keep learning.
- Build strong customer relationships by delivering solutions that support business needs while meeting contractual commitments.
- Use your technical and mechanical strengths to drive successful outcomes during fast-changing, on-site break/fix events.
- Receive an HP laptop to support your work in the field.
- Get mileage reimbursement and a cell phone service stipend while supporting customers across the New Orleans area.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $32