Customer Service Supervisor

Our client, a leading organization in the nutrition and health sciences industry, is seeking a dedicated and motivated Customer Service Supervisor to join their team. As a Customer Service Supervisor, you will be an integral part of the Contact Center Management team supporting the Nutrition CES Parent & Professional Resource Center (PRC). The ideal candidate will demonstrate strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.

Job Title: Customer Service Supervisor

Location:Fremont, MI / Hybrid work schedule 1030am - 7pm

Pay Range: $29

What's the Job?

• Lead and guide a dynamic team of Contact Center Support Representatives across multiple communication channels including SMS, live chat, email, calls, WhatsApp, and social media.
• Partner with supervisory teams to delegate tasks effectively, empowering team members to take initiative and resolve issues efficiently.
• Set clear goals and drive accountability by monitoring key performance indicators (KPIs) to ensure high-quality service delivery.
• Evaluate operational performance regularly, identifying opportunities for process improvements and workflow enhancements.
• Handle escalations from consumers, caregivers, and medical professionals promptly to foster trust and loyalty.
  
  
  

What's Needed?

• High School Diploma or GED required; college degree (Associates or Bachelors) preferred.
• Minimum of 3 years of experience in a contact center or customer service environment.
• Proven leadership experience, with the ability to manage and motivate a team.
• Strong problem-solving, decision-making, and analytical skills.
• Excellent verbal and written communication skills, with the ability to adapt swiftly to change and handle multiple priorities.
  
  
  

What's in it for me?

• Opportunity to work with a reputable organization supporting well-known brands in the nutrition industry.
• Engage in a role that promotes growth, collaboration, and professional development.
• Work in a hybrid environment with a schedule that supports work-life balance.
• Be part of a team that values transparency, trust, and innovation.
• Contribute to meaningful work that impacts consumers, caregivers, and healthcare professionals positively.
  
  
  

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay
  
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.