What are the responsibilities and job description for the US_East | Connectivity & Network Engineer_L1 position at Expedite Technology Solutions LLC?
"Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential
TMR ID: YTTETY
Role: Portfolio Activation Specialist
Work location: Remote
Background and Meet and Greet: MANDATORY
Job Description:
"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
Key Responsibilities:
"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
What are the Mandatory skills and skill proficiencies required for this position?
"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
The following details must accompany your submission:
First Name, Middle name, and Last Name:
City and State:
Open to Relocate?
Rate:
Availability:
Phone #:
Mobile #:
Email address:
Visa type:
Visa Expiration Date:
Hiring Status:
Soemia Pineda - ERM
TMR ID: YTTETY
Role: Portfolio Activation Specialist
Work location: Remote
Background and Meet and Greet: MANDATORY
Job Description:
"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
Key Responsibilities:
"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
What are the Mandatory skills and skill proficiencies required for this position?
"Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
The following details must accompany your submission:
First Name, Middle name, and Last Name:
City and State:
Open to Relocate?
Rate:
Availability:
Phone #:
Mobile #:
Email address:
Visa type:
Visa Expiration Date:
Hiring Status:
Soemia Pineda - ERM
- North America