What are the responsibilities and job description for the Community Hospitality Associate - Flex Office Space position at EXPANSIVE?
Overview
As an Associate Community Manager, you’ll play a key role in supporting the daily operations and hospitality experience of your Expansive center. This full-time position focuses on reception, mail management, and corporate meetings and events support, ensuring our clients, guests, and partners receive an exceptional experience every day. If you’re detail-oriented, service-driven, and thrive in a dynamic, people-centered environment, this is an excellent opportunity to grow within the flexible workspace industry.
Key Responsibilities
Reception
• Serve as the welcoming face of Expansive, greeting every guest and client with professionalism, warmth, and enthusiasm.
• Manage the Hospitality Desk during business hours, ensuring prompt and courteous responses to inquiries, calls, and emails.
• Oversee arrival of members, visitors, and meeting guests.
• Maintain a polished, organized Community Lounge that reflects Expansive’s brand and hospitality standards.
• Provide building tours or introductions for prospective members when needed.
Mail & Office Operations
• Receive, log, and distribute all incoming mail and packages for clients.
• Scan and upload mail to client portals or digital systems for virtual office members.
• Maintain secure and organized mail-handling practices to protect client confidentiality.
• Monitor office supply inventory, restock as needed, and support basic operational tasks (printing, scanning, IT troubleshooting).
• Partner with property management and maintenance teams to report and resolve any facility issues.
Corporate Meetings & Events
• Greet corporate meeting and event guests with a high level of professionalism and hospitality.
• Prepare meeting rooms and event spaces, ensuring all furniture, AV, and catering setups meet client expectations.
• Support the Hospitality Manager and/or Events team in coordinating logistics for meetings and events—from booking to completion.
• Monitor event schedules, confirm details with clients, and provide on-site assistance during events.
• Maintain communication with internal departments to ensure seamless execution and client satisfaction.
Client Support & Community Engagement
• Provide responsive and friendly support to clients and guests, ensuring a positive daily experience.
• Assist with local community events, member appreciation days, or small center activations.
• Support the Community Manager with administrative, operational, and sales-related tasks as assigned.
• Uphold Expansive’s core values of hospitality, reliability, and client-first service.
Qualifications
• Customer service experience required—preferably in hospitality, coworking, retail, or office reception.
• Excellent communication skills, both verbal and written.
• Tech-savvy with G-Suite and comfortable using office and scanning equipment.
• Highly organized and able to balance multiple priorities efficiently.
• Professional appearance, reliable attendance, and strong attention to detail.
Attributes
• Friendly, approachable, and naturally service-oriented.
• Reliable, punctual, and responsible in managing assigned tasks.
• Proactive and adaptable in a fast-paced environment.
• Trustworthy when handling confidential client mail and information.
• Team-oriented with a positive attitude and willingness to learn.
Why You’ll Love It Here
• Vibrant, community-focused workplace with a welcoming atmosphere.
• Opportunity to grow within Expansive’s nationwide network of flexible workspaces.
• Collaborative and supportive team culture rooted in hospitality and professionalism.