Client Experience Team Lead - Receptionist & Mail

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

About the Role:

The Team Leader/Mail/Receptionist is responsible for supporting departmental activities within a specific facility. In collaboration with the Manager, the Team Leader oversees daily Receptionist and Mail department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, to ensure operational efficiency and adherence to company policies and procedures.

Essential Job Responsibilities

Team Leader

• Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency.
• Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters.
• Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution.
• Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required.
• Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager.
• Delegate and direct daily workflow need to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes.
• Receipt, retrieval, and delivery of all requested files and/or containers per client request and within established Service Level Agreements (SLAs).
• Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards.
• Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management.
  
  

Mail

• Receive and record all regular and priority packages from commercial vendors and the postal service.
• Coordinate received items for pick-up and deliver mail and packages to customers throughout the building.
• Maintain a variety of detailed records and metrics concerning items received and/or delivered, destination and to whom they are delivered.
• Process incoming and outgoing mail.
• Perform related duties and responsibilities as required.
  
  

Receptionist

• Welcomes visitors by greeting them, in person, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, giving instructions.
• Maintains security by following procedures, issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
  
  

Qualifications

• High School Diploma or equivalent.
• Previous leadership experience required.
• 1-3 years of production and/or clerical experience required.
• Willing to provide backup support during absences
  
  

Prepare and ready materials for distribution including but not limited to metering, addressing, stuffing envelopes, and making labels.

• Prepare daily outgoing domestic shipments using a computerized shipping system and ensure shipping guidelines are adhered to.
• Sort, pick-up and deliver mail and packages; receive load and unload packages; utilizing company resources
• Maintain a variety of detailed records and metrics concerning items received and/or delivered using proprietary internal tracking tool.
• Receive and record all regular and priority packages from commercial vendors and the postal service.
• Coordinate received items for pick-up and deliver mail and packages to customers throughout the building.
• Perform necessary housekeeping duties in order to maintain a clean, safe and efficient working environment.
• Maintain all logs and reporting documentation as required.
• Proficiency in Microsoft Office applications.
• Strong communication skills, both written and verbal.
• Proficient analytical, decision-making, and problem-solving skills.
• Excellent interpersonal and relationship-building skills.
• Strong prioritizing and time management skills.
  
  

“The pay range for this position starts at $24.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.