Client Experience Associate - Office Services

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Customer Service Rep

About The Role

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Functions & Responsibilities

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Create inventory, service, and supply orders and returns.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared e-mail boxes.
• Perform other tasks as assigned and participate in cross-training
• Adhere to all safety procedures
• Be available for overtime especially during busy seasons
  
  

Key Skills

• Excellent communication skills both verbal and written, in person, email or telephone
• Ability to interface with end-user in a professional manner, with a sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Excellent communication skills, both verbal and written
• Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
  
  

Minimum Qualifications

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 1-year customer service related experience
• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area
  
  

Physical Requirements

• Required to stand, walk, simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 50 lbs. frequently
• Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations
  
  

Prior Helpful Experience May Include

• Familiarity with office equipment and procedures
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
  
  

“The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.