What are the responsibilities and job description for the Technical Support Specialist II position at ExecutivePlacements.com?
WHY CHOOSE US?
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others, youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
What You Need To Know About The Job
The American Red Cross is seeking a Tech Support Analyst based in West Henrietta, NY.
The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
The work location for this exciting opportunity is located at 825 John St., West Henrietta, NY. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time. (Required: must have valid drivers license with clean driving record to drive a Red Cross vehicle!)
Standard work hours are 8:00 5:00pm. We work a 40 hour work week schedule, Monday Fridays.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.
Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
Prepare metrics, activity and progress reports regarding projects, tasks, and operations
Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.
Provide training and guidance to other staff. Contribute expertise to projects.
Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum Qualifications)
Bachelors degree required. Information Systems, Computer Science, or related field preferred.
Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.
Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
Travel: 10-15%
A current, valid driver's license with good driving record is required.
Pay Information
The hourly salary range for this position is $ - $ hour. We do not offer an annual bonus for this role.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
Benefits For You
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 9 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short Long Term
Service Awards and recognition
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others, youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
What You Need To Know About The Job
The American Red Cross is seeking a Tech Support Analyst based in West Henrietta, NY.
The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
The work location for this exciting opportunity is located at 825 John St., West Henrietta, NY. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time. (Required: must have valid drivers license with clean driving record to drive a Red Cross vehicle!)
Standard work hours are 8:00 5:00pm. We work a 40 hour work week schedule, Monday Fridays.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.
Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
Prepare metrics, activity and progress reports regarding projects, tasks, and operations
Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.
Provide training and guidance to other staff. Contribute expertise to projects.
Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum Qualifications)
Bachelors degree required. Information Systems, Computer Science, or related field preferred.
Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.
Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
Travel: 10-15%
A current, valid driver's license with good driving record is required.
- Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).
Pay Information
The hourly salary range for this position is $ - $ hour. We do not offer an annual bonus for this role.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
Benefits For You
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 9 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short Long Term
Service Awards and recognition
