Technical Support Specialist

MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional team, you will participate in providing Customer Service to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions.

Note: this is on-site position M-F 8am-5pm.

Responsibilities:

• Deliver outstanding customer service and knowledgeable technical support.

• Install, implement and/or repair of our software and hardware.

• Educate and train our customers of our products and new solutions.

• Offer alternative solutions where appropriate.

• Follow up and make scheduled call backs to customers.

• Ensure systems reliability, integrity and security.

• Stay current with product information, changes and updates.

• Upsell new and current products.

The salary range for this position is based on experience.

Qualifications:

• Attention to detail, excellent verbal and written communication skills.

• 2 Years of experience in Tech, Training Products and/or Upselling

• Professional experience in providing support to non-technical end users.

• Experience supporting mission-critical systems by phone.

• Helpful, friendly and patient attitude with a strong desire to learn.

• Excellent problem-solving, time management and interpersonal skills.

• Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.

• Focused, flexible and works well under pressure.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.