Dispatcher

Our well-established client is seeking an experienced, highly organized Dispatcher to coordinate daily transportation operations for their premium transportation company. This individual will oversee driver scheduling, coach assignments, trip logistics, and real-time dispatch operations to ensure every trip runs safely, efficiently, and on schedule.

The ideal candidate has experience in operations, dispatching, charter transportation, motorcoach operations, or transportation logistics. This position requires someone who can think quickly, communicate effectively with drivers and clients, and manage changing schedules while maintaining the highest standards of professionalism and customer service.

We are looking for someone who takes ownership of daily operations, communicates clearly, and understands that reliability, safety, and attention to detail are essential.

• Coordinate daily schedules for luxury coach buses, charter trips, corporate transportation, private events, and group travel.
• Assign drivers and vehicles based on trip requirements, availability, and scheduling needs.
• Monitor active trips and track coach locations to ensure on-time departures and arrivals.
• Communicate with drivers throughout their shifts regarding schedules, route changes, traffic conditions, and passenger needs.
• Manage last-minute reservations, schedule adjustments, delays, and unexpected operational challenges.
• Ensure drivers receive accurate trip sheets, pickup and drop-off locations, itineraries, and special instructions.
• Coordinate vehicle availability, maintenance schedules, and equipment readiness with the operations team.
• Monitor driver schedules and hours to support compliance with applicable hours-of-service requirements.
• Maintain accurate dispatch records, trip logs, driver assignments, and customer updates.
• Serve as a central point of communication between drivers, management, customers, and other departments.
• Provide prompt, professional solutions to service issues while maintaining the company's luxury service standards.
• Help ensure compliance with company policies, transportation regulations, and safety procedures.

Qualifications

• Previous dispatching experience in motorcoach, charter bus, school bus, limousine, or commercial transportation operations strongly preferred.
• Knowledge of driver scheduling, route planning, trip coordination, and fleet utilization.
• Experience using dispatch software, GPS tracking systems, scheduling platforms, and Microsoft Office.
• Strong organizational skills with the ability to manage multiple vehicles and trips simultaneously.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and sound decision-making under pressure.
• Exceptional attention to detail and commitment to punctuality.
• Professional demeanor and a customer-first mindset.

What’s Offered

• Base salary of $75,000 - $85,000
• Bonus
• Full benefits package including 401k with company match

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