What are the responsibilities and job description for the Collectors position at Executive Alliance?
Our client is a collections-focused law firm, looking to bring on multiple collectors to join their team. This position will be worked onsite in the Islandia, NY office.
The position will be responsible for contacting consumers to resolve outstanding balances while ensuring strict compliance with federal, state, and client guidelines. The ideal candidate is professional, persistent, and committed to ethical collection practices.
Key Responsibilities
Contact consumers via phone and written communication to collect outstanding debts
Negotiate payment arrangements in accordance with firm and client guidelines
Review account documentation to ensure accuracy and compliance
Maintain detailed and accurate records of all collection activities
Respond to consumer inquiries regarding balances, payment options, and account status
Handle inbound and outbound collection calls in a professional manner
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA), state regulations, and firm policies
Meet or exceed established performance goals and recovery targets
Escalate disputes or legal matters to supervising attorneys as appropriate
Qualifications
Minimum 1–2 years of collections experience (law firm or legal collections experience preferred)
Strong knowledge of FDCPA and state collection laws
Excellent communication and negotiation skills
Ability to handle high call volume and manage multiple accounts
Strong attention to detail and documentation accuracy
Proficiency in Microsoft Office and collections software
Skills & Competencies
Professional and respectful communication style
Strong problem-solving and conflict resolution abilities
Goal-oriented and self-motivated
Ability to work independently and as part of a team
High ethical standards and commitment to compliance
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