Office Manager for Cleaning Company

About the Role

Exclusive Cleaning Services is a growing residential and commercial cleaning company looking for an organized, personable, and dependable Part-Time Office Manager to support our day-to-day operations. This role is the backbone of our office — you'll be the first voice our customers hear, a key resource for our cleaning team, and a face of our company in the community. If you want to thrive while helping a small business grow and love keeping things running smoothly, we'd love to hear from you.

Key Responsibilities

Customer & Phone Communications

• Answer incoming phone calls promptly and professionally

• Monitor and return voicemail messages in a timely manner

• Address and resolve customer complaints with professionalism and a solutions-first attitude

Recruiting & Scheduling

• Screen incoming job applicants and review resumes for minimum qualifications

• Schedule and conduct initial phone interviews with prospective candidates

• Coordinate in-person interviews based on the availability of company owners

Team & Payroll Support

• Review hours worked by cleaning staff for the previous business day

• Contact cleaners to verify and confirm clock-in and clock-out times as needed

Community & Marketing Representation

• Attend networking meetings three (3) times per month as a company representative

• Build and maintain positive relationships with local business contacts on behalf of the company

Office Administration

• Perform light office cleaning duties including sweeping, mopping, and dusting

• Digitize existing paper records and organize them within the company's filing system

• Maintain a tidy, organized, and professional office environment

• Other duties as assigned

Required Qualifications

• High school diploma or equivalent; some college preferred

• Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook

• Strong verbal and written communication skills

• Comfortable speaking with customers, applicants, and community members

• Highly organized with the ability to manage multiple priorities simultaneously

• Reliable, punctual, and self-motivated

• Ability to maintain confidentiality with sensitive employee and customer information

Preferred Qualifications

• Prior experience in an office management, administrative, or customer service role

• Experience in the cleaning, home services, or field services industry a plus

• Familiarity with basic HR or recruiting processes

• Comfortable with document scanning, digital filing, and basic data entry

Work Schedule & Compensation

• Part-time position — 20 hours per week

• Schedule includes regular attendance at Chamber of Commerce networking events (3x per month)

• Compensation: Commensurate with experience

• This is an in-office position based at our Livonia, MI office location